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# Senior Data Analyst Voice of Customer

- **Company:** Hays
- **Location:** Mannheim, Germany
- **Experience:** Expert
- **Salary:** €64,500.0 - €87,500.0
- **Contract:** Permanent contract
- **Skills:** Microsoft Excel, Artificial Intelligence, Data Analysis, JIRA, Databases, Issue Tracking Systems, Mobile Application Software, Power BI, Microsoft SharePoint, Data Streaming, Toolchain, Qualtrics, Backend, Information Technology, Tools for Reporting, Api Design
- **Published:** August 9, 2026
- **Apply:** https://www.xing.com/jobs/raunheim-bei-frankfurt-senior-data-analyst-voice-customer-157020256

## About the Role

* Bachelor's or master's degree in engineering (Automotive, Electrical, Computer Science), Business Informatics, Business Administration, or a related field
 * Alternatively, relevant technical training with automotive or software experience is an advantage
 * Strongly experienced with data analysis tool & report setting (e.g. SharePoint, Power BI) and AI database creation
 * Familiar with reporting and analytics tools (Excel, BI, CRM, or ticketing systems such as JIRA)
 * Experience with survey and feedback platforms (e.g. Qualtrics, Medallia)
 * Experienced with social listening and consumer intelligence platforms (e.g. Brandwatch, Trajaan)
 * Structured, solution-oriented mindset and strong communication skills in English (German and/or Chinese are advantageous)
 * High level of initiative, adaptability, attention to detail, and teamwork orientation

## Description

* Collect, consolidate, and analyze customer feedback from multiple channels (e.g., mobile app, in-car systems, surveys, ambassadors, social media) to identify patterns, themes, and critical issues
 * Categorize and prioritize issues according to severity and business impact; coordinate follow-up actions, maintain tracking records, and support escalation procedures
 * Ideally, support integrating survey feedback into existing backend systems, including understanding of working with APIs to connect data flows smoothly
 * Build and maintain a process and tool chain in SharePoint/Power BI to ensure traceable issue handling
 * Prepare reports and presentations for R&D, product management, and quality teams, ensuring feedback is actionable and traceable
 * Collaborate closely with cross-functional teams, including engineering, product, customer experience, and international partners
 * Assist in the development and continue improvement of quality processes, feedback loops, and knowledge-sharing within the team


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