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# Customer Solution Architect - EMEA

- **Company:** gb
Tyk Technologies Ltd.
- **Location:** UK (Remote available)
- **Contract:** Permanent contract
- **Skills:** Application Programming Interfaces (APIs), Cloud Engineering, Distributed Systems, Software Troubleshooting
- **Published:** August 9, 2026
- **Apply:** https://www.totaljobs.com/job/solution-architect/tyk-technologies-ltd-job107814583

## About the Role

Here's what we're looking for:

 * Strong hands-on experience with APIs, distributed systems, and cloud-native architectures
 * Experience working directly with technical stakeholders, including engineers and architects
 * Ability to explain complex technical concepts clearly and pragmatically
 * Confident leading technical discussions, onboarding engagements, and architecture reviews
 * Strong troubleshooting and problem-solving skills in production environments
 * High ownership mindset with strong judgement and initiative
 * Comfortable working in fast-moving, collaborative environments focused on impact over bureaucracy
 * Willingness to travel when required

## Description

At Tyk, customer success is a first-order priority. As a Customer Solution Architect, you'll act as the technical owner of customer success post-sale, helping customers onboard successfully, deploy Tyk effectively, and realise long-term value from the platform.

As a Customer Solution Architect (CSA) at Tyk, you are the technical owner of customer success post-sale. You work closely with Account Managers to ensure customers onboard effectively, deploy Tyk successfully, and realise tangible value from the platform.

This is a hands-on, customer-facing role. You go deep technically, build trusted relationships with customer engineering teams, and proactively identify ways to improve adoption, architecture, and long-term outcomes.

Customer success is a first-order priority at Tyk. We operate with clear ownership and strong handoffs, while valuing judgement and initiative over rigid role boundaries. You're expected to step in when it materially improves customer outcomes or unblocks progress - and to do so in a way that reinforces long-term ownership and scalability

Here's what you'll be getting up to:

 * Own the technical onboarding journey from post-sale through to production readiness
 * Act as a trusted technical advisor to customer engineering teams
 * Guide customers on architecture, best practices, and long-term platform adoption
 * Troubleshoot technical and production challenges alongside customers
 * Deliver workshops, enablement sessions, and technical guidance
 * Identify adoption risks and proactively drive successful outcomes
 * Partner closely with Account Managers to support strategic accounts and expansion opportunities
 * Collaborate across Presales, Support, Product, and Engineering to improve the customer experience


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