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# Tier 1 Help Desk

- **Company:** TEKSYSTEMS INC.
- **Location:** Dublin, OH, United States (Remote available)
- **Experience:** Starter
- **Salary:** $47,840.0 - $52,000.0
- **Contract:** Temporary contract
- **Skills:** Android Software Development, Application Performance Management, Issue Tracking Systems, Network Connections, Wi-Fi Technology, Servicenow
- **Published:** August 9, 2026
- **Apply:** https://www.juju.com/job/00000000gm7exy

## About the Role

customer service oriented, technical support, POS, Troubleshooting, Ticketing system

Top Skills Details

customer service oriented,technical support,POS,Troubleshooting,Ticketing system

Additional Skills & Qualifications

Nice to Have:

 * Prior experience supporting retail store technology or handheld device environments.

 * Familiarity with POS systems, Wi-Fi troubleshooting, and Android app management.

 * Knowledge of ServiceNow or other ITSM tools.

 * Strong collaboration and teamwork in a distributed support team.

## Description

Our client is hiring 3 IT support specialists for 9 weeks (no extension) to help with the holiday uptick. These consultants will provide Tier 1 technical support for their digital selling operations across retail stores. The role focuses exclusively on supporting Android-based mobile devices and applications used by store associates to drive digital sales. This includes troubleshooting connectivity, configuration, application performance, and device functionality issues to ensure seamless in-store digital experiences., * Serve as the first point of contact for store associates experiencing issues with digital selling Android devices and related applications.

 * Troubleshoot and resolve issues related to device performance, app crashes, syncing, and network connectivity.

 * Support configuration, updates, and troubleshooting of Android OS and digital selling software.

 * Document incidents, resolutions, and patterns using the internal ticketing system (ServiceNow or similar).

 * Escalate complex issues to Level 2/3 or engineering teams when needed, ensuring clear documentation of steps taken.

 * Coordinate with internal teams to ensure device deployments, replacements, and configurations are accurate and timely.

 * Maintain high levels of communication and professionalism when interacting with store employees and internal partners.

 * Contribute to a knowledge base of recurring issues and solutions to improve first-call resolution rates.


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