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# Tier 1 Help Desk / Onsite

- **Company:** Kelly Services Inc.
- **Location:** Grand Prairie, TX, United States
- **Salary:** $31,200.0 - $41,600.0
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Active Directory, Macintosh Computers, Apple Mac Systems, Microsoft Azure, Mobile Application Software, Microsoft Office, Microsoft Software, Office365, Software Troubleshooting
- **Published:** August 9, 2026
- **Apply:** https://www.juju.com/job/00000000gm9vbf

## About the Role

The #1 thing that makes this opportunity stand out is the hands-on exposure across multiple technologies in a high-volume support setting. This team is looking for someone who is dependable, customer-focused, and eager to grow their IT skillset. It's a strong foot-in-the-door role for someone who wants real-world infrastructure experience, mentorship from senior IT professionals, and the opportunity to convert into a long-term position. If you're looking for stability, skill development, and a team-oriented environment where you can build your foundation in IT, this is it., * High School Diploma or equivalent preferred

 * Customer service experience in a call center or high-volume environment

 * Help desk or technical support experience

 * Experience troubleshooting Office 365 applications

 * Ability to install and troubleshoot software and hardware

 * Experience supporting Windows and Mac operating systems

 * Working knowledge of Microsoft Office products

Desired Skills & Experience

 * Microsoft O365 or Azure certifications

 * Strong written and verbal communication skills

 * Experience with mobile application support

 * Ability to work effectively in a team environment

What You Will Be Doing

Tech Breakdown

 * 35% Windows & Mac OS Support

 * 25% Office 365 & Microsoft Applications

 * 20% Hardware & Software Troubleshooting

 * 10% Active Directory

## Description

This is a Contract-to-Hire Support Technician opportunity located onsite in Grand Prairie, TX with a nationally recognized installation services organization supporting major retailers and manufacturing companies across the U.S. The role focuses on Tier 1 and Tier 2 technical support across Windows, Mac, Active Directory, Office 365, hardware, and mobile environments. This is an onsite, contract-to-hire position offering long-term stability and growth potential within a fast-paced operational environment.


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