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# Systems Engineer- Nexthink

- **Company:** Fannie Mae
- **Location:** Plano, TX, United States
- **Experience:** Experienced
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Artificial Intelligence, Apple Mac Systems, Systems Engineering, Automation of Tests, Bash Shell, Collaborative Software, Data Cleansing, Monitoring of Systems, Windows PowerShell, Azure Active Directory, User Environment Management, Workflow Management Systems, Scripting, Microsoft InTune, Information Technology, Performance Monitor, Casper Suite, Servicenow
- **Published:** August 9, 2026
- **Apply:** https://us.experteer.com/career/view-jobs/systems-engineer-nexthink-75026-plano-tx-usa-58870011

## About the Role

root causes * Develop automated remediation to reduce manual support and boost productivity * Create and maintain Nexthink content: investigations, remote actions, workflows, campaigns, alerts, dashboards * Implement proactive monitoring to identify emerging issues early * Integrate ServiceNow with Nexthink for data enrichment and ticket creation * Pursue automation, self-service, and engineering improvements to improve ops effectiveness * Collaborate with endpoint engineering, collaboration services, and support teams to solve complex tech challenges * Leverage feedback and telemetry for a holistic view of digital employee experience * Contribute to technical docs, standards, and knowledge sharing * Provide guidance and mentoring to support professionals and developing engineers Tasks * Bachelor's degree in Information Technology, Computer Science, Engineering, or related field, or equivalent experience * Four or more years in systems engineering, endpoint engineering, end-user aaaaaaaa

* or similar * Experience supporting enterprise Windows and macOS mixed-device environments * Experience with Microsoft Intune, JAMF, Microsoft Entra ID (Azure AD), or related endpoint management tech * Experience troubleshooting complex tech issues using endpoint telemetry, monitoring tools, logs, or data * Experience with endpoint management, systems administration, or workflow orchestration * Automation development experience using PowerShell, Bash, or similar scripting languages * Experience with IT service management processes (Incident, Problem, Change, Configuration, or Request) * Proven ability to collaborate across engineering, operations, and support teams * Curiosity and adaptability in adopting new technologies, including AI * Preferred: Nexthink or Digital Employee Experience platforms * Preferred: integrating monitoring/endpoint analytics with ServiceNow * Experience in secure, privacy-focused, auditable environments Key requirements * Health benefits * Life aaaaa
aaL_ * Voluntary lifestyle benefits * Other benefits and perks * Well-being and financial security

## Description

Experteer Overview In this role, you will enhance the digital experience of thousands of employees by leveraging Nexthink to turn endpoint telemetry into actionable improvements. You will collaborate with endpoint engineering, collaboration technology, and support teams to design scalable, telemetry-driven solutions that boost device performance and productivity. You will implement proactive monitoring and automated remediation to prevent incidents and streamline operations. This role offers impact at scale within a mission-driven company focusing on housing finance accessibility, with opportunities to mentor teammates and shape evolving digital experiences. You will work at the intersection of data, tooling,- Compensation / Benefits * Lead development and optimization of Nexthink platform capabilities * Design telemetry-driven solutions for visibility into device health, performance, connectivity, and employee experience * Analyze Windows and macOS endpoint data to identify trends and root causes * Develop automated remediation to reduce manual support and boost productivity * Create and maintain Nexthink content: investigations, remote actions, workflows, campaigns, alerts, dashboards * Implement proactive monitoring to identify emerging issues early * Integrate ServiceNow with Nexthink for data enrichment and ticket creation * Pursue automation, self-service, and engineering improvements to improve ops effectiveness * Collaborate with endpoint engineering, collaboration services, and support teams to solve complex tech challenges * Leverage feedback and telemetry for a holistic view of digital employee experience * Contribute to technical docs, standards, and knowledge sharing * Provide guidance and mentoring to support professionals and developing engineers Tasks * Bachelor's degree in Information Technology, Computer Science, Engineering, or related field, or equivalent experience * Four or more years in systems engineering, endpoint engineering, end-user computing, or similar * Experience supporting enterprise Windows and macOS mixed-device environments * Experience with Microsoft Intune, JAMF, Microsoft Entra ID (Azure AD), or related endpoint management tech * Experience troubleshooting complex tech issues using endpoint telemetry, monitoring tools, logs, or data * Experience with endpoint management, systems administration, or workflow orchestration * Automation development experience using PowerShell, Bash, or similar scripting languages * Experience with IT service management processes (Incident, Problem, Change, Configuration, or Request) * Proven ability to collaborate across engineering, operations, and support teams * Curiosity and adaptability in adopting new technologies, including AI * Preferred: Nexthink or Digital Employee Experience platforms * Preferred: integrating monitoring/endpoint analytics with ServiceNow * Experience in secure, privacy-focused, auditable environments Key requirements * Health benefits * Life insurance * Voluntary lifestyle benefits * Other benefits and perks * Well-being and financial security


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