> Markdown version of [/jobs/ext/2000183-tier-2-support-desk-technician-msp](https://www.wearedevelopers.com/jobs/ext/2000183-tier-2-support-desk-technician-msp). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Tier 2 Support Desk Technician (MSP) - **Company:** The Job Network - **Location:** Charlotte, NC, United States - **Experience:** Experienced - **Contract:** Permanent contract - **Skills:** Microsoft Windows, Artificial Intelligence, Apple Mac Systems, Business Software, Dynamic Host Configuration Protocol, Desktop Computing, Domain Name System (DNS), Multi-Factor Authentication, Identity and Access Management, IP Addressing, Virtual Private Networks (VPN), Networking Basics, Azure Active Directory, Microsoft SharePoint, Security Information and Event Management, TCP/IP, User Provisioning Software, Virtual Local Area Networks, Windows Desktop, Software Troubleshooting, Firewalls (Computer Science), Microsoft InTune, Deployment Automation, Server Operating Systems & Platforms - **Published:** August 9, 2026 - **Apply:** https://www.wayup.com/i-j-Tier-2-Support-Desk-Technician-MSP-Network-Essentials-Inc-704619746104915/ ## About the Role + 3-5 years of IT support experience (preferably in an MSP environment) + Strong hands-on experience with Microsoft 365 administration + Experience with: o Microsoft Intune and Autopilot o Azure AD / Entra ID (identity and access management) + Solid understanding of networking fundamentals: o TCP/IP, DNS, DHCP o VLANs and firewall basics + Experience building and deploying computers (hardware and imaging) + Strong troubleshooting and problem-solving skills + Excellent communication and customer service skills + Ability to manage multiple priorities in a fast-paced environment Preferred / Nice-to-Have Skills + Experience with RMM tools (e.g., ConnectWise, Datto, NinjaOne) + Experience with PSA/ticketing systems + Knowledge of backup and disaster recovery solutions + Exposure to security tools (EDR, SIEM, DNS filtering, etc.) + Familiarity with AI tools (Copilot, automation tools, or AI-assisted workflows) + Microsoft certifications (e.g., MS-900, MD-102, AZ-104) Work Environment + Hybrid schedule (in-office required on designated days) + Regular onsite client visits required + Fast-paced MSP environment with diverse client technologies What We're Looking For + A dependable, hard-working professional who takes ownership of their work + Someone who enjoys helping people and solving problems + A team player who collaborates well with peers + A self-starter committed to continuous learning and improvement ## Description We are seeking a Tier 2 Support Desk Technician to join our Managed Services team. This role is ideal for a technically skilled, service-oriented professional who thrives on solving problems, supporting end users, and working collaboratively with peers. The primary focus of this position is Microsoft 365 administration and support , along with intermediate networking , endpoint management, and hands-on technical work including workstation builds and onsite client support. This is a hybrid role , with scheduled in-office days and regular onsite client visits required., Microsoft 365 Administration (Core Focus) + Administer and support Microsoft 365 environments, including: o Conditional Access Policies (CAP) o Multi-Factor Authentication (MFA) o Microsoft Intune (device compliance, configuration profiles, app deployment) o Autopilot provisioning and deployment o Sensitivity labels and data protection policies o User provisioning, licensing, and identity management + Troubleshoot issues across: o Exchange Online o SharePoint Online o OneDrive o Teams End User & Desktop Support + Provide technical support for all service desk tickets + Build, configure, and deploy new workstations and laptops + Perform hardware/software troubleshooting and upgrades + Support current Windows desktop and server OS, Mac OS environments and standard business applications Networking (Intermediate Level) + Troubleshoot and support: o Firewalls (basic rule management and troubleshooting) o IP addressing and subnetting o VLAN configuration (basic to intermediate) o VPN connectivity issues Client & Onsite Support + Perform scheduled onsite visits for client support and projects + Maintain strong client relationships and communicate clearly with non-technical users + Document work performed and update ticketing systems accurately Security & Best Practices + Assist in implementing and maintaining security best practices: o MFA enforcement o Conditional Access policies o Endpoint security and compliance + Support backup, patching, and monitoring solutions + Contribute to documentation and standardization efforts Additional Responsibilities + Participate in on-call rotation + Assist with small projects and deployments + Collaborate with team members to improve processes and client outcomes ## Related Videos - [Blazor Unleashed: The Future of .NET Web Development](https://www.wearedevelopers.com/videos/1564-blazor-unleashed-the-future-of-net-web-development) - [The Sound of Privacy – What Your Spotify Data Reveals About You](https://www.wearedevelopers.com/videos/100346-the-sound-of-privacy-what-your-spotify-data-reveals-about-you) - [An Applied Introduction to eBPF with Go](https://www.wearedevelopers.com/videos/1075-an-applied-introduction-to-ebpf-with-go) - [The Developer Workstation Blind Spot: Why Your Security Stack Can't See What Matters Most](https://www.wearedevelopers.com/videos/100254-the-developer-workstation-blind-spot-why-your-security-stack-can-t-see-what-matters-most) - [WinForms Meets WPF: The Hybrid Path to Modern Desktop Applications](https://www.wearedevelopers.com/videos/2040-winforms-meets-wpf-the-hybrid-path-to-modern-desktop-applications) - [Small, Secure, Interconnected: The next Internet Protocol](https://www.wearedevelopers.com/videos/100062-small-secure-interconnected-the-next-internet-protocol) ## Related Articles - [What Are The Top Skills Required For Azure Developers?](https://www.wearedevelopers.com/magazine/77-what-are-the-top-skills-required-for-azure-developers) - [The Most Popular IT Jobs on the Market](https://www.wearedevelopers.com/magazine/376-the-most-popular-it-jobs-on-the-market) - [Fully Remote Software Engineer Jobs](https://www.wearedevelopers.com/magazine/447-fully-remote-software-engineer-jobs) - [The Best Job Search Websites of 2025](https://www.wearedevelopers.com/magazine/368-the-best-job-search-websites-of-2025) - [Should Tech Managers Be Developers First? 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