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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # salesforce artificial intelligence architecture leadership documentation - **Company:** Twilio - **Location:** New York, NY, United States (Remote available) - **Experience:** Expert - **Salary:** $127,000.0 - $189,000.0 - **Contract:** Permanent contract - **Skills:** Artificial Intelligence, Applications Architecture, Batch Processing, Middleware, Systems Analysis, Object-Oriented Software Development, Power BI, Salesforce.Com, Systems Architecture, Tableau (Software), Twilio, Enterprise Data Management, Apex Code, Snowflake, Salesforce Lightning, Facebook Flow, Zapier, Data Analytics, Enterprise Integration, Presto, Mulesoft - **Published:** August 9, 2026 - **Apply:** https://www.workingnomads.com/job/go/1779590/ ## About the Role Twilio values diverse experiences from all kinds of industries, and we encourage everyone who meets the required qualifications to apply. If your career is just starting or hasn't followed a traditional path, don't let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!, * Salesforce Application Architect Experience: 10 years of extensive experience with Salesforce and SalesCloud implementations. OLM Tool Expertise: 5+ years of experience designing and implementing large-scale automation within Salesforce ecosystem. * 5+ years of experience designing and implementing large-scale automation experience with managing Usage based selling * Advanced Technical Skills: Advanced knowledge of Salesforce declarative automation, APEX, Object oriented programing concepts, Data modelling, Event platforms and Batch processes, Integration patterns etc * Strong Communication & Documentation: Demonstrated ability to capture thinking, recommendations, and process mappings in clear, highly detailed documentation. * Influence & Assertiveness: Proven track record of operating as a strategic partner who can constructively challenge stakeholders and leadership in the interest of system scalability and long-term sustainability. * Proven track record of successfully leading and delivering complex, cross-functional strategic initiatives in a fast-paced environment. * Highly analytical with a data-driven approach to problem-solving and decision-making. * Ability to think strategically and translate complex or ambiguous concepts into actionable plans. Desired: * Salesforce Certifications: Salesforce B2B Solution Architect, Platform App Builder, or Salesforce Developer I certifications. (Salesforce Application/System Architect or Developer certifications are highly preferred ). * Large Scale Operations: Experience designing and building within Salesforce for a massive user base (2,000+ users). * Familiarity with BI tools (e.g., Tableau, Power BI) and integration middleware like Mulesoft, Workato or Tray.io ## Description We use Artificial Intelligence (AI) to help make our hiring process efficient. That said, every hiring decision is made by real Twilions! Also, while we are a remote-first company, you may be asked to report in person on an ad-hoc basis for team gatherings, functional off-sites or customer meetings. ., The ideal candidate combines strong business process expertise with technical depth in Salesforce and enterprise GTM ecosystems, while also driving operational excellence, scalable governance, system analysis, platform health and compliance readiness across Sales Ops and Revenue workflows. This leader will partner closely with the Sales Operations, GTMA Systems, GTMA Product team, Twilio Engineering team, Enterprise Data team, Integration engineering team (DBT, Presto , Snowflake) and MDM teams. Responsibilities In this role, you'll: * Collaborate with product managers, engineers, and program managers to architect and manage solutions within Salesforce as well as adjacent technologies for the Opportunity life cycle management team. * Develop and maintain a holistic view of CRM-based processes and user personas to ensure your projects are compatible with upstream and downstream systems and processes * Communicate regularly with a diverse group of stakeholders with different priorities and levels of technical acumen * Lead projects end to end to improve the way our Go-To-Market and internal teams track and manage opportunity lifecycle and Revenue Forecasting in partnership with the product owner and product manager. * Work with Product Managers to architect and implement solutions within Salesforce. Your work will include (but not be limited to) architecting automation and system behavior using Lightning Components, Apex, and Flow ensuring scalability, system health, and end user personas/experience. * Translate business requirements into technical solutions from a diverse group of stakeholders with varying priorities and levels of technical acumen. * Provide ongoing roadmap design and ownership in combination with the product owner and product manager Be an advocate for technology best practices and be a stakeholder representing technology. ## About Twilio **Industries:** Sales and Marketing, Telecommunications [Company profile](https://www.wearedevelopers.com/companies/3850-twilio) ### More Jobs at Twilio - [Engineer, Offensive Security Organization](https://www.wearedevelopers.com/jobs/ext/1992296-engineer-offensive-security-organization) - [Artificial Intelligence (AI)](https://www.wearedevelopers.com/jobs/ext/1952055-artificial-intelligence-ai) - [Senior Software Engineer (L3)](https://www.wearedevelopers.com/jobs/ext/1956800-senior-software-engineer-l3) - [Software Engineer, Platform Engineering (L2)](https://www.wearedevelopers.com/jobs/ext/1956829-software-engineer-platform-engineering-l2) - [Software Engineer (L4)](https://www.wearedevelopers.com/jobs/ext/1932007-software-engineer-l4) ## Related Videos - [API‑First: How Twilio Designs for Developers - Justin Kitagawa (Twilio)](https://www.wearedevelopers.com/videos/1801-api-first-how-twilio-designs-for-developers-justin-kitagawa-twilio) - [HR ROBO SAPIENS: Decoding AI Agents and Workflow Automation for Modern Recruitment](https://www.wearedevelopers.com/videos/1470-hr-robo-sapiens-decoding-ai-agents-and-workflow-automation-for-modern-recruitment) - [20 billion requests a week: Upgrading Twilio's API gateway at scale](https://www.wearedevelopers.com/videos/100234-20-billion-requests-a-week-upgrading-twilio-s-api-gateway-at-scale) - [The Software Engineer 2030: From Coder To AI Orchestrator? - Patrick Schnell](https://www.wearedevelopers.com/videos/1825-the-software-engineer-2030-from-coder-to-ai-orchestrator-patrick-schnell) - [Create a Programmatic SEO Project Using Next.js and Static Site Generation](https://www.wearedevelopers.com/videos/449-create-a-programmatic-seo-project-using-next-js-and-static-site-generation) - [Minimal infrastructure for Real‑Time Phone Agents: transcripts in, responses out](https://www.wearedevelopers.com/videos/1736-minimal-infrastructure-for-real-time-phone-agents-transcripts-in-responses-out) ## Related Articles - [Highest Paying Tech Companies for Developers](https://www.wearedevelopers.com/magazine/220-highest-paying-tech-companies-for-developers) - [Best US AI Conferences for CTOs in 2026: Build vs. Buy, Vendor Evaluation, and Peer Intelligence](https://www.wearedevelopers.com/magazine/736-best-us-ai-conferences-for-ctos-in-2026-build-vs-buy-vendor-evaluation-and-peer-intelligence) - [Coffee with Developers - Maria Apazoglou - Making AI understandable for all in production](https://www.wearedevelopers.com/magazine/475-coffee-with-developers-maria-apazoglou-making-ai-understandable-for-all-in-production) - [Navigating the AI Shift](https://www.wearedevelopers.com/magazine/629-navigating-the-ai-shift) - [How to Become an AI Engineer](https://www.wearedevelopers.com/magazine/331-how-to-become-an-ai-engineer) - [Got AI ideas but no money? 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