> Markdown version of [/jobs/ext/2001518-level-3-it-project-technician](https://www.wearedevelopers.com/jobs/ext/2001518-level-3-it-project-technician). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md).

---

# Level 3 IT Project Technician

- **Company:** CW IT SUPPORT, INC.
- **Location:** Wilmington, NC, United States
- **Experience:** Expert
- **Salary:** $65,000.0 - $95,000.0
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Active Directory, Microsoft Azure, VoIP, System Configuration, Hyper-V, Issue Tracking Systems, Windows Servers, Virtual Local Area Networks, Virtualization Technology, Cloud Platform System, Firewalls (Computer Science), Computer Equipment, SolarWinds (Software), Wireless Technologies, Network Server, Vmware
- **Published:** August 9, 2026
- **Apply:** https://www.wayup.com/i-j-CW-IT-SUPPORT-INC-915429255718648/

## About the Role

+ ** Excellent Customer Service Skills - Although this is a business based in technology, the relationships with clients come first!!!**
 + 10 years experience in an IT support role -- MSP experience is highly preferred!
 + Knowledge and experience configuring firewalls, switches, wireless technologies, VLANs; Net+ and/or CCNA highly preferred.
 + Experience with Windows Servers, Active Directory, Group Policy, and Microsoft 365 Administration.
 + Understanding of virtualization technologies including VMware and Hyper-V.
 + Experienced with end user desktop support including desktop hardware repair, drive replacement and disk imaging practices, operating system installation, malware remediation, and email system troubleshooting.
 + Self-driven and ability to work both independently, in a team environment, and act confidently in front of clients even when faced with difficult challenges.
You will be working with Autotask as a PSA / Ticketing System, and n-central / SolarWinds as the RMM tool (Soon to be Datto RMM). You will be a part of a very small project team and will be serving as a lead technical role in this department.
You will have a company vehicle, company laptop, company cell phone, and company tools / equipment. This is going to be a hybrid work environment with some work from the office, from home, and on-site.
Job Type: Full-time
Salary: $65,000.00 - $95,000.00 per year, + High school or equivalent (Preferred)
Experience:

 + Help desk: 10 years (Preferred)
 + Windows: 10 years (Preferred)

## Description

IT Project Technician, + Work primarily in a project implementation role that involves the configuration and deployment of complete business IT solutions. This includes servers, workstations, networks, VOIP, Cloud environments, Azure / M365, wireless, and other common technologies, as well as onboarding new clients.

 + Working efficiently and communicating effectively with clients in a courteous manner is a must.
 + Document remote and/or onsite support activity in ticketing system and continually update client information on file.
 + Recommend additional services / solutions that will help clients (hand off to sales team)
 + This position will also serve as an escalation point for our help desk if the customer issue falls outside of our support staff's area of expertise.


## Related Videos

- [Agile work at CARIAD – Creating a customer web application for controlling the vehicle ](https://www.wearedevelopers.com/videos/200-agile-work-at-cariad-creating-a-customer-web-application-for-controlling-the-vehicle)
- [WebAssembly: The Next Frontier of Cloud Computing](https://www.wearedevelopers.com/videos/972-webassembly-the-next-frontier-of-cloud-computing)
- [Getting under the skin: The Social Engineering techniques](https://www.wearedevelopers.com/videos/38-getting-under-the-skin-the-social-engineering-techniques)
- [Generating code with Angular schematics](https://www.wearedevelopers.com/videos/129-generating-code-with-angular-schematics)
- [Migrating half a million users to a new payment service provider](https://www.wearedevelopers.com/videos/730-migrating-half-a-million-users-to-a-new-payment-service-provider)
- [Remote Driving on Plant Grounds with State-of-the-Art Cloud Technologies](https://www.wearedevelopers.com/videos/251-remote-driving-on-plant-grounds-with-state-of-the-art-cloud-technologies)

## Related Articles

- [Highest Paying Tech Companies for Developers](https://www.wearedevelopers.com/magazine/220-highest-paying-tech-companies-for-developers)
- [The Most Popular IT Jobs on the Market](https://www.wearedevelopers.com/magazine/376-the-most-popular-it-jobs-on-the-market)
- [Best Paying Jobs in Technology](https://www.wearedevelopers.com/magazine/256-best-paying-jobs-in-technology)
- [A Guide to Green Tech and Green IT Careers](https://www.wearedevelopers.com/magazine/374-a-guide-to-green-tech-and-green-it-careers)
- [Remote Work: Best Practices for Developers](https://www.wearedevelopers.com/magazine/315-remote-work-best-practices-for-developers)
- [Fully Remote Software Engineer Jobs](https://www.wearedevelopers.com/magazine/447-fully-remote-software-engineer-jobs)