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# Help Desk Specialist

- **Company:** Linchpin Solutions
- **Location:** Quantico, VA, United States
- **Experience:** Starter
- **Salary:** $55,000.0 - $65,000.0
- **Contract:** Permanent contract
- **Skills:** Microsoft Office, Software Engineering
- **Published:** August 9, 2026
- **Apply:** https://www.juju.com/job/00000000gmd726

## About the Role

If you are looking for an exciting career opportunity in the IT, engineering, software development, logistics, and project management fields, Linchpin Solutions is the place to be! We are currently hiring for a dynamic and experienced Help Desk Specialist.

Clearance:Active Public Trust or higher

Work Schedule:Full Time, Onsite, Monday - Friday, + Experience with Microsoft Office

 + Verbal and written communication skills

 + Ability to work both collaboratively and individually

 + Critical Thinking Skills

 + Ability to give presentations and briefings as needed, Education & Certifications

 + High School Diploma or GED

 + DoD 8140/8570.01-M IAT Level I (e.g., CompTIA A+)

 + HDI Customer Service Representative

Experience Requirements

 + 1-2 years IT Helpdesk experience preferred

## Description

The Tier 1 Help Desk Specialist serves as the primary interface for users encountering basic technical or administrative issues. The role focuses on the rapid resolution of access issues and initial troubleshooting of the eLearning Ecosystem., Serves as the primary point of contact for users, answering help desk calls and providing initial tier I troubleshooting for distance learning coursework. Responsibilities include:

 + Utilizing ticketing software to submit, track, work on, and resolve user-reported system issues or escalating them to higher tiers

 + Provide password reset support

 + Process routine requests involving enrollment, disenrollment, waivers, grade changes, and official transcripts

 + Respond to inquiries generated through the enterprise website

 + Analyze ticket trends to recommend commonly reported issues for the development of self-help tutorials to reduce overall call volume


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