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# Help Desk Analyst

- **Company:** Zones, Inc.
- **Location:** Bowling Green, KY, United States
- **Contract:** Temporary contract
- **Skills:** Microsoft Windows, Active Directory, Antivirus Softwares, Software Applications, Video Cards, Ethernet, Hard Disk Drives, McAfee VirusScan, Networking Basics, Network Interface, TCP/IP, Peripherals, Computer Equipment
- **Published:** August 9, 2026
- **Apply:** https://www.juju.com/job/00000000gm96kk

## About the Role

+ Ability to install, configure, and troubleshoot new software, PCs (including processors, RAM, power supplies, video adapter cards, network interface cards, encryption software, hard drives, sound cards, expansion cards, virus protection software, boot processes, and other peripherals (printers, scanners, etc).Knowledge of mixed Windows PC operating system configurations.

 + Basic knowledge of Active Directory. Knowledge of McAfee Anti-Virus software. Knowledge of CompuTrace software.

 + Ability to analyze and understand a wide range of computing issues, moderate business processes and software applications.

 + Ability to work independently with minimal supervision.

 + Knowledge of Microsoft Office Products.

 + Ability to provide excellent customer service (phone etiquette, attitude, etc.).

 + Ability to work in a team environment.

 + Aptitude for imparting knowledge to others.

 + Highly self-motivated and directed. Strong interpersonal skills.

 + Fundamental understanding of network concepts (TCP/IP, Ethernet, MS/NT, etc).

 + Familiarity with Internet and Web Browser concepts.

 + Ability to learn quickly and follow instructions.

 + Ability to manage multiple tasks simultaneously.

 + Willingness to extend skills.

 + Associate's degree in CS, CIS or closely related field (OR) two year technical degree or equivalent in a computer related field (OR) two years of related technical experience required (OR) currently enrolled and working towards an associates or bachelor's degree in CS, CIS or closely related field.

 + Associate's degree in CS, CIS, or closely related field preferred

 + CompTIA A+ and Dell Parts Direct Warranty certification required within 1 year from hire or placement.

## Description

+ Provide technical support to end users with a high degree of customer service and expertise

 + Ensure timeliness to enhance user productivity and satisfaction

 + Investigate and resolve software and hardware problems over the phone, remotely, in person, and/or via email

 + Responsibilities include installing, diagnosing, repairing, maintaining, and upgrading PC hardware, peripherals, printers and other equipment to ensure optimal performance


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