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# Support Engineer

- **Company:** Oracle
- **Location:** Boston, MA, United States
- **Experience:** Experienced
- **Salary:** $48,006.0 - $93,704.0
- **Contract:** Permanent contract
- **Skills:** Cerner, Databases, Issue Tracking Systems, Enterprise Messaging Systems, SQL Databases, Computer Network Technologies, Electronic Medical Records, Backend, Information Technology, Health Level Seven International, Cerner CCL
- **Published:** August 9, 2026
- **Apply:** https://www.juju.com/job/00000000gm7xtm

## About the Role

_U.S. citizenship required due to client contracts. Position must be performed on U.S. soil. Ability to obtain the appropriate government security clearance is required._, + 3+ years of experience in customer support, technical support, IT services, or healthcare industry

 + Bachelor's degree in Information Technology, Computer Science, or related field (or equivalent experience)

 + Experience with troubleshooting, help desk environments, or ticketing systems

 + Ability to work onsite 3 days per week in one of the designated hub locations

 + Ability to obtain required government security clearance

Preferred Skills

 + Basic IT and networking knowledge

 + Experience with SQL or querying databases

 + Familiarity with CCL, HL7, or healthcare systems

 + Exposure to backend troubleshooting or system maintenance

## Description

As a Support Engineer, you will provide functional and technical support for the Oracle Health Electronic Medical Record (EMR) suite. In this role, you will serve as a primary point of contact for customers, delivering post-sales support, troubleshooting issues, and ensuring a high level of client satisfaction.

You will act as both a problem solver and customer advocate, supporting healthcare clients while collaborating across internal teams to resolve complex issues.

Key Responsibilities

 + Investigate and resolve client issues by analyzing front-end applications, gathering details, shadowing users, and testing workflows

 + Perform back-end troubleshooting, including capturing logs, querying database tables, updating fields, and cycling servers

 + Respond to customer inquiries (technical and non-technical) via phone, email, and messaging platforms

 + Collaborate cross-functionally to escalate and resolve complex or critical issues

 + Document all troubleshooting steps, resolutions, and knowledge articles throughout the issue lifecycle

 + Prioritize workload effectively to meet service level expectations and client needs

 + Provide guidance and support to internal stakeholders on escalated customer situations

 + Contribute to a collaborative team environment by sharing knowledge and supporting peers


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