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# IT Sales Support Engineer

- **Company:** Untethered Labs, Inc.
- **Location:** United States
- **Contract:** Permanent contract
- **Skills:** JavaScript (Programming Language), Active Directory, C Sharp (Programming Language), Computer Programming, Databases, System Configuration, Identity and Access Management, IT Sales, Office Automation, Object-Oriented Software Development, Software Engineering, Zendesk
- **Published:** August 9, 2026
- **Apply:** https://www.wayup.com/i-j-Untethered-Labs-896480065853449/

## About the Role

+ - Must have unparalleled troubleshooting analytical and investigative abilities
 + - Proven problem solving and technical skills to find, document, and report bugs
Minimum Qualifications:

 + - Have experience managing Active Directory systems for ID management and system configurations
 + - Provide troubleshooting resolution and updating/upgrading of software to existing customers
 + - Provide accurate information on IT products or services
 + - Tech savvy with working knowledge of office automation products, databases, and remote control
 + - Familiar managing Active Directory systems for health care systems
 + - Familiar with helpdesk ticketing systems such as Zendesk
 + - Experience managing live chats, testing, and troubleshooting solutions
 + - Have prior developer object-oriented programing experience such as Javascript or C# is a plus!
Position Type/Compensation

## Description

In this demanding, customer-facing role, the candidate will regularly interact with client-side stakeholders to address complex organization-specific business process needs and provide on-demand technical solutions. We need someone who is interested in working with new and continuously developing software. A potential applicant should be comfortable resolving Tier 2 & 3 technical support via screen sharing apps and direct phone calls. Should be prepared to make feature recommendations based on existing customer on feedback and improved usability.


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