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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Operations Support Engineer - **Company:** CGS Business Solutions - **Location:** United States - **Experience:** Starter - **Contract:** Permanent contract - **Skills:** Microsoft Word, Microsoft Analysis Services, Extract Transform Load (ETL), Microsoft Exchange Server, Microsoft SQL Server, Windows Servers, Citrix Systems, Performance Tuning, Software Tools, Server Administration, Microsoft SharePoint, SQL Databases, SQL Server Integration Services, Microsoft Reporting, File Transfer Protocol (FTP) - **Published:** August 9, 2026 - **Apply:** https://www.wayup.com/i-j-Operations-Support-Engineer-CGS-Business-Solutions-480040220749018/ ## About the Role + · Strong analytical, problem solving, collaboration and technical skills + · SQL Queries + Ability to understand, remember, and apply oral and/or written instructions or other information + Ability to understand, remember, and communicate routine, factual information + Ability to understand complex problems and to collaborate and explore alternative solutions + Ability to apply common sense in performing job + Ability to make decisions that have moderate impact on the immediate work unit + Ability to organize thoughts and ideas into understandable terminology + Ability to add, subtract, multiply, divide and to record, balance, and check results for accuracy + Ability to understand and follow basic instructions and guidelines + Ability to compose letters, outlines, memoranda, and basic reports and/or to orally communicate technical information + Ability to express or exchange ideas by means of the spoken word, communicating orally with others accurately, audibly, and quickly + Must be able to work Midnight to late morning shift. + Must be able to work overtime as needed, including occasional additional days if necessary. PREFERRED + Knowledge of enterprise solutions using Microsoft SQL Server (2008+), Microsoft Reporting Services or Microsoft Analysis Services + Experience using enterprise ETL applications such as Microsoft SSIS + Microsoft Windows Server (2008+) + Knowledge of SFTP + Microsoft Exchange (2010+) + Knowledge of change management EDUCATION + · Technical or associates degree or similar certification or working towards completion of such. + years' experience with IT departmental support or development + 1 - 2 years' experience with SQL Server Integration Tools (SSIS) preferred. + 1 - 2 years' experience with Microsoft SQL Server Database administration preferred. + SQL Server and Windows Server certifications preferred ## Description CGS is hiring for a Operations Support Engineer with one of its Financial Services customers. Must be able to analyzes, troubleshoot and document issues and processes. Communicates and coordinates incident response with other support staff as required. Performs all duties in accordance with all company guidelines and applicable federal, state and local regulations wherein the company operates. RESPONSIBILITIES + Monitors nightly software data load processes using server management tools and email. + Analyzes and troubleshoots nightly process errors and failure notices using server management and software development tools and other software utilities. + Logs and assigns incidents in the Service Desk product, and records incident fixes and other incident analysis. + Communicates with internal tier 2 support staff and outside vendor support staff as necessary to address production issues and coordinate efforts. + Documents processes and production jobs in Service Desk, Sharepoint and elsewhere with a goal toward establishing a knowledge base for general understanding by all support staff. + Performs process development work and process enhancements. + Analyzes process performance, identifies process improvement opportunities and performs performance tuning on systems and processes to improve overall ETL performance. + Monitors server health and performance during off hour periods including, but not limit to; Citrix, E-Mail, FTP, Storage Utilization, network uptime, security, and other performance/capacity metrics. + Perform other duties as assigned. ## Related Videos - [Developing the Rich Text Editor for DeepL.com](https://www.wearedevelopers.com/videos/1172-developing-the-rich-text-editor-for-deepl-com) - [Fault Tolerance and Consistency at Scale: Harnessing the Power of Distributed SQL Databases](https://www.wearedevelopers.com/videos/1146-fault-tolerance-and-consistency-at-scale-harnessing-the-power-of-distributed-sql-databases) - [My journey into DevOps world - How it all started!](https://www.wearedevelopers.com/videos/545-my-journey-into-devops-world-how-it-all-started) - [Fault Tolerance and Consistency at Scale: Harnessing the Power of Distributed SQL Databases](https://www.wearedevelopers.com/videos/1520-fault-tolerance-and-consistency-at-scale-harnessing-the-power-of-distributed-sql-databases) - [From Global Capability Centers to AI-Powered Command Centers](https://www.wearedevelopers.com/videos/100096-from-global-capability-centers-to-ai-powered-command-centers) - [TiDB, One Layer at a Time: How Distributed SQL Became an Agentic AI Backbone](https://www.wearedevelopers.com/videos/100117-tidb-one-layer-at-a-time-how-distributed-sql-became-an-agentic-ai-backbone) ## Related Articles - [What Are The Top Skills Required For Azure Developers?](https://www.wearedevelopers.com/magazine/77-what-are-the-top-skills-required-for-azure-developers) - [The Most Popular IT Jobs on the Market](https://www.wearedevelopers.com/magazine/376-the-most-popular-it-jobs-on-the-market) - [A Guide to Green Tech and Green IT Careers](https://www.wearedevelopers.com/magazine/374-a-guide-to-green-tech-and-green-it-careers) - [Is Software Engineering Over-Saturated?](https://www.wearedevelopers.com/magazine/418-is-software-engineering-over-saturated) - [Best Paying Jobs in Technology](https://www.wearedevelopers.com/magazine/256-best-paying-jobs-in-technology) - [Top-Paying Tech Jobs (with Salaries)](https://www.wearedevelopers.com/magazine/372-top-paying-tech-jobs-with-salaries)