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# Tier 1 Support Technician

- **Company:** CW IT SUPPORT, INC.
- **Location:** Wilmington, NC, United States (Remote available)
- **Salary:** $35,000.0
- **Contract:** Permanent contract
- **Skills:** Active Directory, Antivirus Softwares, Dynamic Host Configuration Protocol, Domain Name System (DNS), Issue Tracking Systems, Networking Hardware, Computer Equipment
- **Published:** August 9, 2026
- **Apply:** https://www.wayup.com/i-j-CW-IT-SUPPORT-INC-112181228708894/

## About the Role

Looking to join an incredible team of IT technicians in Eastern North Carolina that make a real impact by providing creative, resourceful solutions to challenging problems every day? Come join a team where you can learn continually, gain knowledge, certifications, and grow your IT skill set in an environment based upon continual improvement and growth. We are looking for resourceful, intentional, competent, highly skilled and customer-focused IT technicians to join our growing team., + ** Excellent Customer Service Skills - Although this is a business based in technology, the relationships with clients come first!!!**

 + 1 years minimum in an IT support role, MSP experience is highly preferred!
 + Experienced with end user desktop support including desktop hardware repair, drive replacement and disk imaging practices, operating system installation, malware remediation, and email system troubleshooting.
 + Basic understanding of networking (DNS, DHCP, etc)
 + Basic understanding of active directory would be a plus
 + Self-driven and ability to work both independently, in a team environment, and act confidently in front of clients even when faced with difficult challenges.
 + Work Location: One location

## Description

Tier I IT Support Technician - Wilmington, NC, + Work primarily in a remote support role servicing clients in Eastern NC and surrounding areas.

 + Working efficiently and communicating effectively with clients in a courteous manner is a must.
 + Document remote support activity in ticketing system and continually update client information on file.
 + Sell additional services / hardware when appropriate to help resolve client issues and meet their needs. We offer contract services, such as Anti-virus, backups, and carry inventory in-stock on our vehicles for commonly replaceable and upgradeable parts and network hardware.
 + Support monitored services remotely when as needed (backup failures, anti-virus alerts, etc.)
 + While working remotely you will be required to answer incoming phone calls, dispatch work, update tickets, etc.
 + Responsible for taking the initial ticket from the customer and handling the issue if its something that can be resolved in 15 minutes or less, otherwise dispatching it to a tier 2 support technician for more advanced troubleshooting.


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