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# Implementation Specialist

- **Company:** Intermedia Cloud Communications, Inc.
- **Location:** California, MD, United States
- **Experience:** Experienced
- **Contract:** Permanent contract
- **Skills:** Artificial Intelligence, Confluence, Issue Tracking Systems, Oracle (Applications), Salesforce.Com
- **Published:** August 9, 2026
- **Apply:** https://us.experteer.com/career/view-jobs/implementation-specialist-california-md-usa-58862631

## About the Role

* maintain statements of work (SOWs) for features/implementations * Handle escalations promptly and coordinate with internal teams for resolution * Troubleshoot issues and coordinate resources for resolution * Maintain ongoing client relationships and capture feedback for improvement Tasks * Bachelor's degree in a related field or 3+ years in customer onboarding, implementation, or client-facing technical role * Experience with contact center solutions and understanding of contact center operations * Experience in project coordination/management with track record of meeting timelines * Familiarity with call flow design principles and contact center platforms * Awareness of AI-driven tools and automation in software * Fast learner with ability to manage multiple priorities * Excellent communication and customer service skills * Experience using CRM or ticketing systems (e.g., Salesforce, Oracle, Confluence) * Comfortable in remote or hybrid work environments * Team player, aaaaaaaaaaaa
MD, adaptable and growth-minded Key requirements *

## Description

Experteer Overview In this role you will lead the deployment and onboarding of our Contact Center solutions, acting as the liaison between clients and internal teams. You will design and optimize IVR flows, guide users through complex systems, and ensure smooth transitions from purchase to launch. You'll work with cross-functional teams to meet client goals, support go-live milestones, and drive ongoing value through strong relationships. This position offers the chance to shape customer experiences at scale in a fast-paced, collaborative environment. Compensation / Benefits * Lead kickoff calls to gather requirements, timelines, and deliverables * Design, build, test, and deploy IVR workflows based on client requirements * Train clients on product features via online and in-person sessions * Configure client portals and guide UAT to readiness before launch * Manage project timelines and onboarding delivery * Provide post-implementation support and resolve client questions * Draft and maintain statements of work (SOWs) for features/implementations * Handle escalations promptly and coordinate with internal teams for resolution * Troubleshoot issues and coordinate resources for resolution * Maintain ongoing client relationships and capture feedback for improvement Tasks * Bachelor's degree in a related field or 3+ years in customer onboarding, implementation, or client-facing technical role * Experience with contact center solutions and understanding of contact center operations * Experience in project coordination/management with track record of meeting timelines * Familiarity with call flow design principles and contact center platforms * Awareness of AI-driven tools and automation in software * Fast learner with ability to manage multiple priorities * Excellent communication and customer service skills * Experience using CRM or ticketing systems (e.g., Salesforce, Oracle, Confluence) * Comfortable in remote or hybrid work environments * Team player, self-motivated, adaptable and growth-minded Key requirements *


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