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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Manager, ERP Application Support (Distribution) - **Company:** Acumatica, Inc. - **Location:** United States (Remote available) - **Experience:** Experienced - **Salary:** $115,000.0 - $130,000.0 - **Contract:** Permanent contract - **Skills:** Business Software, Netsuite, Systems Development Life Cycle, SAP (Applications), Software Engineering, Acumatica Cloud ERP Platform, Odoo, Information Technology - **Published:** August 9, 2026 - **Apply:** https://startup.jobs/manager-erp-application-support-distribution-acumatica-8630290 ## About the Role The successful candidate will possess strong leadership, communication, coaching, prioritization, and conflict-resolution skills, along with a proven ability to drive team performance and customer satisfaction in a fast-paced environment., * Bachelor's degree in Information Technology, Management Information Systems, Business Administration, Computer Science, or a related field. * 5+ years of experience supporting, implementing, or consulting on ERP or enterprise business software solutions like Acumatica, Odoo, SAP, or NetSuite within Manufacturing, Supply Chain, or Distribution industries. * 3+ years of people management experience leading technical support, customer success, consulting, or related teams. * Strong analytical, troubleshooting, and problem-solving skills. * Demonstrated ability to prioritize competing demands and make sound decisions in a fast-paced environment. * Excellent verbal and written communication skills. * Proven leadership, coaching, mentoring, and conflict-resolution capabilities. * Ability to work effectively both independently and collaboratively across departments. Preferred Qualifications * Experience with Acumatica ERP. * Knowledge of ERP business processes, accounting principles, and operational workflows. * Understanding of software development lifecycle (SDLC) and software support processes. * Experience working with distributed or global support organizations. * Positive, customer-centric attitude with a commitment to continuous improvement. ## Description Team Leadership & Operations * Lead, coach, and develop a team of Application Support Engineers to achieve high levels of performance, quality, and customer satisfaction. * Oversee day-to-day support operations, including case assignment, workload balancing, escalation management, and resource planning. * Ensure adequate team coverage to meet incoming support demand and service-level commitments. * Conduct regular one-on-one meetings, performance reviews, and career development discussions with team members. * Identify training and development needs and ensure appropriate coaching, mentoring, and learning opportunities are available. * Foster a positive, collaborative, and customer-focused team culture. * Interview, hire, onboard, and retain high-performing support professionals. Technical Support & Escalation Management * Provide advanced technical support to Acumatica customers and partners, handling complex and high-priority cases. * Serve as an escalation point for challenging technical issues and ambiguous situations. * Drive timely and effective resolution of customer issues by coordinating with Engineering, Product Management, Documentation, and other cross-functional teams. * Ensure support cases are managed in accordance with established SLAs and customer satisfaction objectives. * Continuously develop and maintain expertise in Acumatica products and related technologies. Process Improvement & Collaboration * Analyze support processes, identify improvement opportunities, and recommend operational enhancements to support leadership. * Monitor team performance metrics and implement actions to improve efficiency, quality, and customer outcomes. * Promote best practices in case management, troubleshooting, knowledge sharing, and customer communication. * Collaborate with leadership and cross-functional stakeholders to improve product quality and customer experience. * Perform additional duties and special projects as assigned. ## Related Videos - [Recruitment Reinvented: Bold strategies and the $10K signing incentive](https://www.wearedevelopers.com/videos/1068-recruitment-reinvented-bold-strategies-and-the-10k-signing-incentive) - [Open Source: The Engine of Innovation in the Digital Age](https://www.wearedevelopers.com/videos/1103-open-source-the-engine-of-innovation-in-the-digital-age) - [Delete the roles, deploy the skills](https://www.wearedevelopers.com/videos/2104-delete-the-roles-deploy-the-skills) - [The Future of Open Source](https://www.wearedevelopers.com/videos/1124-the-future-of-open-source) - [The Intent Engineer: Closing the Gap Between Business & Engineering - Manuel Klein](https://www.wearedevelopers.com/videos/1855-the-intent-engineer-closing-the-gap-between-business-engineering-manuel-klein) - [Remote Driving on Plant Grounds with State-of-the-Art Cloud Technologies](https://www.wearedevelopers.com/videos/251-remote-driving-on-plant-grounds-with-state-of-the-art-cloud-technologies) ## Related Articles - [What Are The Top Skills Required For Azure Developers?](https://www.wearedevelopers.com/magazine/77-what-are-the-top-skills-required-for-azure-developers) - [From developer to manager – what does it take to become an engineering manager?](https://www.wearedevelopers.com/magazine/42-from-developer-to-manager-what-does-it-take-to-become-an-engineering-manager) - [Should Tech Managers Be Developers First? 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