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# Level 1 Laptop and Desktop Support Technician

- **Company:** LTIMindtree Limited
- **Location:** Pascagoula, MS, United States
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Microsoft InTune, Laptops
- **Published:** August 9, 2026
- **Apply:** https://www.wayup.com/i-Information-Technology-and-Services-j-Level-1-Laptop-and-Desktop-Support-Technician-LTIMindtree-366363892780340/

## About the Role

Skills You Will Bring:

 * Understanding of Windows Operating Systems
 * Effective Communication Skills, Customer Service Oriented, Teamwork and collaboration.
 * Ability to learn quickly and adapt quickly to changing priorities.
 * Strong intellectual curiosity and affinity to technology.
 * Exhibits attention to detail in day-to-day activities along with Problem solving abilities.
 * Technical curiosity and motivation to succeed. Well-rounded extra-curricular experiences, with demonstrated leadership.

## Description

We are seeking a skilled and dedicated Laptop and Desktop Support Technician to join our team to provide support at our client's location
You Will:

 * Be responsible for providing technical support and maintenance for laptops and desktops used in the lab with a secondary focus on managing mobile devices using Microsoft Intune Key Responsibilities Technical Support
 * Provide timely and effective technical support for laptops and desktops including troubleshooting hardware software and operating system Windows 10 Windows11 issues
 * Perform regular maintenance tasks such as software updates hardware upgrades and system backups to ensure the smooth operation of lab equipment
 * Install and configure new laptops and desktops ensuring they meet the specific requirements of the refinery lab
 * Assist lab personnel with technical issues providing guidance and training as needed
 * Manage mobile devices using Microsoft Intune; including configuration deployment and monitoring of mobile device policies
 * Maintain accurate records of support requests resolutions and equipment inventory
 * Implement and monitor security measures to protect sensitive data and ensure compliance with company policies
 * Work closely with other IT staff and lab personnel to identify and address technical needs and improvements
 * Work primarily in a refinery lab setting with occasional visits to other areas of the refinery as needed.


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