> Markdown version of [/jobs/ext/2003712-service-desk-technician-i](https://www.wearedevelopers.com/jobs/ext/2003712-service-desk-technician-i). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md).

---

# Service Desk Technician I

- **Company:** Terrestris Global Solutions
- **Location:** Washington, DC, United States
- **Experience:** Experienced
- **Contract:** Permanent contract
- **Skills:** Desktop Computing, HP Thin Clients, Remote Access Technology, Laptops, Servicenow, User Accounts
- **Published:** August 9, 2026
- **Apply:** https://www.wayup.com/i-j-Service-Desk-Technician-I-Terrestris-Global-Solutions-358495712575958/

## About the Role

+ Authorization to work in the United States permanently without sponsorship.
 + Ability to obtain Public Trust Clearance.
 + A minimum of (2) years of IT Help Desk experience to Include Help Desk Administration and User Support.
 + Certification: CompTIA A+ Certification may be substitute for 1 year of experience.
What kind of benefits does Terrestris Offer?

## Description

Are you looking for a Challenge? Looking for an innovative organization and the opportunity to learn and grow professionally? We can help! We are seeking a Service Desk Technician I to support IT Technology Services for the Central UNICOR office in Washington, D.C. This position is remote/hybrid; candidates must be willing to work on-site when required. This position is contingent upon contract award.
I've never heard of Terrestris. What do you do?
At Terrestris, we leverage technology to create better mission outcomes through better human performance. We form strong client and team relationships through transparency and strive to create an environment where our team can let their excellence shine through. By finding, developing, and incorporating new ideas, we provide memorable services. Rooted in the USMC values of honor, courage, and commitment, Terrestris seeks to deliver extraordinary value to the American people by helping the Government become more efficient and effective.
_So, what will the Service Desk Technician I at Terrestris do? _
As the Service Desk Technician I you will be primarily responsible for issues related to user workstations, including desktops, laptops, 10Zig zero clients, and mobile thin clients.
What does a typical day look like for a Service Desk Technician I?
You will:

 + Manage user accounts and provide day-to-day account administration support.
 + Troubleshoot desktops, laptops, 10Zig zero clients, mobile thin clients, and other workstation issues.
 + Install and configure hardware, software, and workstation operating systems.
 + Ensure systems remain current with approved configurations and security requirements.
 + Configure, maintain, and troubleshoot workstation peripherals and connected devices.
 + Respond to requests for assistance received through the Service Desk by telephone, ServiceNow, and walk-in inquiries.
 + Assess user issues through conversation, diagnostic techniques, and remote access tools.
 + Assign appropriate priorities to support requests based on business impact and urgency.
 + Dispatch or escalate complex incidents and service requests to Level II Technicians when necessary.
 + Track ticket status and resolution activities and communicate updates, resolutions, and outstanding issues to users and the Service Desk Supervisor.


## Related Videos

- [Agentic employees in world's most downloaded FinTech app](https://www.wearedevelopers.com/videos/100123-agentic-employees-in-world-s-most-downloaded-fintech-app)
- [Full-stack role-based authorization in 45 minutes](https://www.wearedevelopers.com/videos/312-full-stack-role-based-authorization-in-45-minutes)
- [Applying Agile Principles to Incident Management ](https://www.wearedevelopers.com/videos/101-applying-agile-principles-to-incident-management)
- [Synthetic Insiders: The New AI Risk to Your Org](https://www.wearedevelopers.com/videos/100057-synthetic-insiders-the-new-ai-risk-to-your-org)
- [Swapping Low Latency Data Storage Under High Load](https://www.wearedevelopers.com/videos/746-swapping-low-latency-data-storage-under-high-load)
- [AI in Production: applied AI & enterprise use cases](https://www.wearedevelopers.com/videos/100130-ai-in-production-applied-ai-enterprise-use-cases)

## Related Articles

- [A Guide to Green Tech and Green IT Careers](https://www.wearedevelopers.com/magazine/374-a-guide-to-green-tech-and-green-it-careers)
- [Remote Work: Best Practices for Developers](https://www.wearedevelopers.com/magazine/315-remote-work-best-practices-for-developers)
- [The Best Job Search Websites of 2025](https://www.wearedevelopers.com/magazine/368-the-best-job-search-websites-of-2025)
- [How Many Jobs Are Available in Technology?](https://www.wearedevelopers.com/magazine/450-how-many-jobs-are-available-in-technology)
- [Fully Remote Software Engineer Jobs](https://www.wearedevelopers.com/magazine/447-fully-remote-software-engineer-jobs)
- [Best Companies to work for in London: Top 25 Companies in 2023](https://www.wearedevelopers.com/magazine/187-best-companies-to-work-for-in-london-top-25-companies-in-2023)