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# Support Administrator

- **Company:** Mars
- **Location:** Southfield, MI, United States
- **Experience:** Expert
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Apple Mac Systems, Software as a Service, Computer Literacy, Information Technology Operations, Networking Basics, Information Technology
- **Published:** August 9, 2026
- **Apply:** https://www.wayup.com/i-j-the-mars-agency-289080501835774/

## About the Role

We're looking for a Support Administrator for our Southfield, MI headquarters office. The Support Administrator manages helpdesk requests, maintains and supports end-user devices in a mixed Mac and Windows PC environment, performs administrative tasks, maintains documentation, manages assets, participates in the production and broadcast of company-wide events, and maintains and supports general technology for office environments. Additional project-related responsibilities require skills in networking, infrastructure, IT operations, telecommunications, cloud application services, etc. The ideal candidate is expected to have a high level of interpersonal and strong problem solving, analytical and computer skills, and be able to provide solutions with minimal assistance. Successful team members have a desire to explore and problem solve, have an eagerness to learn, lead and have an aptitude for attention to detail.
ESSENTIAL CHARACTERISTICS:

 + Highly motivated, team-oriented, self-learner, responsible, and focused on exceeding expectations
 + Sense of urgency, resourcefulness and enthusiasm in providing technical solutions
 + Ability to apply accurate logic and common sense in making decisions
 + Ability to protect confidential information and act with a high level of integrity
 + Exhibits diverse knowledge in current and emerging network and digital technologies
 + Demonstrates understanding of the role of technology in business and as it applies to each functional area
 + Ability to recommend and execute solutions in compliance with corporate security standards
 + Sense to focus on activities that add value and streamlining others for increased efficiencies
 + High level of confidence and assertiveness in high pressure situations, + Strong Mac & Windows PC hardware knowledge
 + Knowledge of Mac OSX & Windows OS fundamentals
 + Understanding of networking fundamentals
 + Audio/Video and telecommunications know-how
 + Passion for consumerized technologies and disruptive digital trends
 + Minimum of 5 years IT work experience
 + Experience in a technical support capacity
 + Computer Science degree and/or relevant technical certifications

## Description

+ General Tier 1 and 2 Mac, Windows PC and mobile end-user support
 + Manage helpdesk support requests
 + Application support and administration
 + Asset management and hardware repairs
 + Digital signage management
 + AV coordination, support and production
 + Telecommunications support with SaaS applications
 + Support team leads with various projects such as OS patches, agent and application updates, and equipment software builds
 + Account management and access control
 + Perform documented tasks for employee provisioning and deprovisioning
 + Conduct training for end-user onboarding


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