> Markdown version of [/jobs/ext/2003772-security-operations-center-officer](https://www.wearedevelopers.com/jobs/ext/2003772-security-operations-center-officer). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md).

---

# Security Operations Center Officer

- **Company:** All Inc.
- **Location:** Austin, TX, United States
- **Experience:** Experienced
- **Salary:** $52,458.0 - $61,776.0
- **Contract:** Permanent contract
- **Skills:** Microsoft Word, Data Analysis, Software Applications, Desktop Computing, Microsoft Software, Expertise in Genetec Systems
- **Published:** August 9, 2026
- **Apply:** https://careersingovernment.com/job/2412139/ofcr/

## About the Role

Must possess required knowledge, skills, abilities, and experience and be able to explain and demonstrate, with or without reasonable accommodations, that the essential functions of the job can be performed.

 * Knowledge of Federal, State, and Local laws and ordinances.
 * Knowledge of City practices, policies, and procedures.
 * Knowledge of training techniques and principles
 * Knowledge of critical infrastructure security requirements and protocols.
 * Knowledge of electronic security systems.
 * Skill in oral and written communication.
 * Skill in using computers and related software applications.
 * Skill in using Microsoft applications.
 * Skill in using access control systems.
 * Skill in handling multiple tasks and prioritizing.
 * Skill in handling conflict and uncertain situations.
 * Skill in data analysis and problem solving.
 * Ability to work in a high-level, high-risk security environment.
 * Ability to work with frequent interruptions and changes in priorities.
 * Ability to document incidents in Microsoft Word.
 * Ability to quickly recognize and analyze irregular events.
 * Ability to utilize radio equipment, complying with Federal communication guidelines.
 * Ability to establish and maintain effective communication and working relationships with City employees and the public.
 * Ability to provide excellent customer service.
 * Ability to effectively communicate with the Security team and law enforcement during stressful situations.
 * Ability to work during emergencies or bad weather.
 * Ability to participate in on-call program and work both scheduled and unscheduled overtime.
 * Ability to work varying shifts that include weekends, holidays, and possible 12-hour day.
 * Ability to climb stairs, walk for extended periods of time, and perform foot patrol.
 * Ability to meet and maintain driver eligibility standards detailed in the City of Austin Driver Safety Program., Graduation from an accredited high school or equivalent, plus two (2) years of experience providing security services in a Security Operations Center.

Licenses and Certifications Required:

Valid Texas Class C Driver License

Preferred Experience:

 * Experience in security monitoring activities including working in high-level, high-risk security environments; and an ability to quickly recognize and analyze irregular events
 * Experience in a security management team in a utility, municipality, or other similarly regulated entity or critical infrastructure; and knowledge of Federal, State, and Local laws, regulations, and policies regarding Security Operations Center
 * Effective verbal and written communication skills with various levels of internal customers, stakeholders, and the public; strong problem-solving, decision-making, and organization skills with the ability to prioritize tasks and make decisions independently in an environment with frequent interruptions
 * Ability to develop relationships with other entities, departments, and outside organizations including contracted security firms, Homeland Security, emergency management, fire, and police organizations; and an ability to handle conflict, hostility, and uncertainty in intense security situations
 * Advanced experience with Genetec Security Management System software, or other electronic security systems and access control systems

## Description

This position monitors a variety of security technologies, including access control, video surveillance, and alarm systems, to provide security services for all properties and act as the shift point of contact by providing training, technical guidance, or support during security-related incidents.

Duties, Functions and Responsibilities:

Essential duties and functions, pursuant to the Americans with Disabilities Act, may include the following. Other related duties may be assigned.

 * Oversees security and access control procedures for all security posts and acts as point of contact to ensure the safety and security of all properties.
 * Monitors a wide network of security alarms and cameras, responds to alarms, and investigates and resolves threats.
 * Serves as primary center contact, disseminating information regarding security-related incidents to management and the security team and providing technical guidance or support.
 * Identifies and notifies management of vacant security posts.
 * Provides direction and training to site officers and contract employees as needed to accomplish service goals.
 * Monitors welfare of security personnel working after-hours and remote assignments.
 * Provides periodic reports to management regarding site activities, irregularities, and identifying needed action.
 * Maintains the security and confidentiality of sensitive security information.
 * Assists various law enforcement agencies, provides customer service, investigates complaints, and provides recommendations for resolution of complaints., The Security Operations Center Officer monitors a variety of security technologies, including access control, video surveillance, and alarm systems, to provide security services for all properties and acts as the shift point of contact by providing training, technical guidance, or support during security-related incidents.

Essential Employee:

This position has been designated as an Essential Employee position. In the event of a city-designated emergency, Essential Employees provide services that impact public health, safety, utility services, and the welfare of members of the Austin community and other employees and ensure the continuity of essential operations. In such an emergency, Essential Employees may be called back in, required to modify their schedule, assigned to a city-designated work site, or retained on site to assist with operations and recovery., Night Shift: 6:00 p.m. - 6:00 a.m. or Day Shift: 6:00 a.m. - 6:00 p.m. Shift may change according to departmental needs; work hours may include after-hours, holidays, and weekend work, and other hours as required., * A detailed, complete employment application is required. It helps us evaluate your qualifications more effectively and will be used to determine your salary if you are selected for this position.

 * Provide each job title and accurate employment dates for all jobs included on the application.
 * Your work history should include the specific duties you performed, any supervisory or leadership responsibilities you held, and the equipment and computer software you utilized.
 * The City of Austin employment application is an official document; incomplete applications will not be considered.
 * A résumé is required but will not substitute for a complete employment application. Incomplete applications will not be considered.
 * A cover letter is also required. In the cover letter, candidates should describe, in concise detail, their interest in the position and highlight any prior experience relevant to the role.

If you are selected to interview:

Your skill level in the competency areas for this job will be assessed through written assessment testing, with a required minimum passing score of 70%.

If you are selected as a top candidate:

 * Verification of your education (which may include high school graduation or GED, undergraduate and/or graduate degrees) will be required. You must provide proof of education from an accredited institution or organization.
 * If you are in the military or a veteran, you will need to provide a copy of your DD-214 before confirming a start date.

Secondary Employment:

 * All Austin Water employees are prohibited from accepting or engaging in any secondary employment that may conflict with or interfere with their duties and responsibilities to the Department.
 * Austin Water will review all secondary employment.
 * Employees are required to submit a Secondary Employment Application for review and approval upon being hired with Austin Water, as well as current Austin Water employees considering secondary employment.


## Related Videos

- [What makes Cybersecurity different for critical infrastructure?](https://www.wearedevelopers.com/videos/571-what-makes-cybersecurity-different-for-critical-infrastructure)
- [WebAssembly Revolution: Elevating JavaScript's Reach and Performance](https://www.wearedevelopers.com/videos/1149-webassembly-revolution-elevating-javascript-s-reach-and-performance)
- [Developing the Rich Text Editor for DeepL.com](https://www.wearedevelopers.com/videos/1172-developing-the-rich-text-editor-for-deepl-com)
- [Data Science in Retail](https://www.wearedevelopers.com/videos/586-data-science-in-retail)
- [Cyber Sleuth: Finding Hidden Connections in Cyber Data](https://www.wearedevelopers.com/videos/893-cyber-sleuth-finding-hidden-connections-in-cyber-data)
- [Security Pitfalls for Software Engineers](https://www.wearedevelopers.com/videos/726-security-pitfalls-for-software-engineers)

## Related Articles

- [9 Ways to Make Money Hacking](https://www.wearedevelopers.com/magazine/333-9-ways-to-make-money-hacking)
- [7 Important Tips That Every Software Developer Should Know](https://www.wearedevelopers.com/magazine/101-7-important-tips-that-every-software-developer-should-know)
- [What Are The Top Skills Required For Azure Developers?](https://www.wearedevelopers.com/magazine/77-what-are-the-top-skills-required-for-azure-developers)
- [Events like RSAC Get You CISOs. Developers Decide What Actually Gets Deployed.](https://www.wearedevelopers.com/magazine/693-events-like-rsac-get-you-cisos-developers-decide-what-actually-gets-deployed)
- [Best Paying Jobs in Technology](https://www.wearedevelopers.com/magazine/256-best-paying-jobs-in-technology)
- [What’s the Difference between a Junior, Mid, and Senior Developer?](https://www.wearedevelopers.com/magazine/238-what-s-the-difference-between-a-junior-mid-and-senior-developer)