> Markdown version of [/jobs/ext/200419-help-desk-technician-ii](https://www.wearedevelopers.com/jobs/ext/200419-help-desk-technician-ii). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Help Desk Technician II - **Company:** United Systems Inc - **Location:** Oklahoma City, OK, United States - **Contract:** Permanent contract - **Skills:** Software Applications, Command-Line Interface, System Configuration, Dynamic Host Configuration Protocol, Domain Name System (DNS), Issue Tracking Systems, Microsoft Office, Wireless Networks, Firewalls (Computer Science), Documentation System, Os Ticket, Information Technology - **Published:** May 13, 2026 - **Apply:** https://www.indeed.com/viewjob?jk=7fdf04c664bc67db ## About the Role Do you have experience in Wireless networking?, * Ticketing Software: Incident management and time allocation * Networking: Knowledge of DHCP, DNS, circuit/ISP issues, and use of command-line tools for troubleshooting * Wireless & Switching: Knowledge is a plus * Firewalls: Configuration and troubleshooting knowledge is a plus * Documentation Tools: IT Glue * Communication Tools: Office and Teams * Additional software as assigned, * Ability to use hands to handle and control equipment * Ability to communicate effectively (talk and hear) * Ability to read, write, and interpret written documents * Occasionally lift and move objects up to 25 pounds, with or without reasonable accommodations ## Description The Help Desk Technician II provides technical support to managed service customers by troubleshooting issues, supporting customer systems, and ensuring timely resolution. This role plays a critical part in maintaining client satisfaction and minimizing downtime through effective problem-solving and technical expertise., * Document all time daily (activities, projects, tickets) in real time within the ticketing system * Respond to client inquiries via phone, email, or chat in a timely and professional manner * Analyze and troubleshoot technical issues related to software, hardware, networks, and system configurations * Assist with optimization and maintenance of client IT systems, including servers, networks, and software applications * Create and maintain detailed documentation of problem resolutions, procedures, and best practices in the ticketing system * Handle client service requests and ensure timely and effective issue resolution Performance Expectations * Maintain established ticket SLAs as defined by management * Maintain customer satisfaction (CSAT) scores as defined by management * Follow established change approval processes * Submit weekly timesheets by end of shift each Friday * Verify and submit relevant documentation updates * Collaborate with other teams, including network engineers and systems administrators, to ensure cohesive service delivery * Ensure all time and expenses are compliant with company policy * Document all notes, meeting minutes, and customer communications in ConnectWise PSA and IT Glue as appropriate, Employees are expected to comply with company policies, meet performance expectations, and uphold organizational values. All employees are responsible for reporting any suspected violations of laws or standards of conduct and are expected to treat clients, customers, and colleagues with respect and integrity. ## Related Videos - [Applying Agile Principles to Incident Management ](https://www.wearedevelopers.com/videos/101-applying-agile-principles-to-incident-management) - [WeAreDevelopers LIVE - Building The World’s Worst Image Editor™](https://www.wearedevelopers.com/videos/1836-wearedevelopers-live-building-the-world-s-worst-image-editor) - [What makes Cybersecurity different for critical infrastructure?](https://www.wearedevelopers.com/videos/571-what-makes-cybersecurity-different-for-critical-infrastructure) - [Prototyping with Hardware and the Web](https://www.wearedevelopers.com/videos/651-prototyping-with-hardware-and-the-web) - [Smart, Connected, Unexpected: The Wild Side of IoT and AI](https://www.wearedevelopers.com/videos/1113-smart-connected-unexpected-the-wild-side-of-iot-and-ai) ## Related Articles - [7 Important Tips That Every Software Developer Should Know](https://www.wearedevelopers.com/magazine/101-7-important-tips-that-every-software-developer-should-know) - [Should senior developers refuse interview coding challenges?](https://www.wearedevelopers.com/magazine/29-should-senior-developers-refuse-interview-coding-challenges) - [Technical Documentation For Developers](https://www.wearedevelopers.com/magazine/128-technical-documentation-for-developers) - [The Most Popular IT Jobs on the Market](https://www.wearedevelopers.com/magazine/376-the-most-popular-it-jobs-on-the-market) - [Is Software Engineering Over-Saturated?](https://www.wearedevelopers.com/magazine/418-is-software-engineering-over-saturated) - [Highest Paying Tech Companies for Developers](https://www.wearedevelopers.com/magazine/220-highest-paying-tech-companies-for-developers)