> Markdown version of [/jobs/ext/2004386-workflow-it-technical-specialist](https://www.wearedevelopers.com/jobs/ext/2004386-workflow-it-technical-specialist). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md).

---

# Workflow & IT Technical Specialist

- **Company:** Roche
- **Location:** Barcelona, Spain
- **Contract:** Permanent contract
- **Skills:** System Configuration, Data Systems, Software Engineering
- **Published:** August 9, 2026
- **Apply:** https://www.adzuna.es/contact-us.html

## About the Role

+ The ideal candidate has a bachelor's degree, plus professional experience OR alternatively, multiple years of proven experience working in a customer oriented environment
 + Fluent written and spoken Spanish (required)
 + English communication at B2 level (required)
Preferred Qualifications

 + Professional experience in Engineering, IT, or Healthcare
 + Experience providing first-level customer support in healthcare settings
 + Experience handling complaints and escalations
 + A knack for technology and technical problem solving
 + Ability to identify opportunities to creatively suggest and implement process improvements
Key Competencies

 + Teamwork and collaboration
 + Communication and adaptability
 + Critical thinking and problem-solving
 + Decision-making
 + Responsibility and ownership
 + Time management and prioritization
 + Customer interaction skills
 + Intercultural collaboration and networking
 + Knowledge sharing
 + Innovation and process improvement

## Description

The Workflow & IT Technical Specialist plays a critical role in ensuring that Customer Support in the EMEA RCSC delivers exceptional service to the local market and designated served countries. This specialist manages IT software systems and supports our core laboratory and molecular solutions portfolio-including preanalytics systems, analyzers, post-analytics systems, and associated IT solutions.
Primary Responsibilities:
Customer & Employee Support

 + Process and troubleshoot customer and employee enquiries
 + Handle customer complaints with professionalism and escalate to appropriate specialists
 + Identify product quality issues and escalate to the next level of expertise
 + Assess customer and laboratory organization challenges and develop action plans
 + Provide remote diagnostic support using specialized tools
 + Document all interactions in the CRM system
Complex Issue Resolution

 + Provide hotline support to field service colleagues on complex troubleshooting issues
 + Monitor and escalate complaints and product quality issues
 + Create and manage PRI/PSIs in the complaint management system
Training & Knowledge Transfer

 + Conduct customer and employee training on Roche systems using established concepts and documentation
 + Identify, translate (as needed), and distribute critical Service and Quality Notifications
 + Develop detailed instructions and lead pilot programs where necessary
 + Publish customer and employee information through designated channels
 + Review and adapt documentation for system launches to meet customer needs
 + Review language translation of service and operator manuals, training materials, and software versions
 + Monitor process and product quality using specific metrics
 + Share product information with local distributors
 + Coordinate with suppliers of peripheral instruments (WSU, UPS, PCs, Printers, etc.)
On-Site Service Activities

 + Conduct on-site troubleshooting in collaboration with field support representatives
 + Support field service colleagues with complex technical issues
 + Manage new system installations
 + Configure systems and apply test parameters
Business Support

 + Contribute technical expertise to tender documentation for Sales and Marketing


## Related Videos

- [Unlocking the potential of Digital & IT at Vodafone](https://www.wearedevelopers.com/videos/602-unlocking-the-potential-of-digital-it-at-vodafone)
- [From Messy Queries to Scalable Systems - How Data Engineering actually works](https://www.wearedevelopers.com/videos/100203-from-messy-queries-to-scalable-systems-how-data-engineering-actually-works)
- [Enterprise Linux as Container Images](https://www.wearedevelopers.com/videos/1610-enterprise-linux-as-container-images)
- [The Avengers Initiative (Practical Ethics for Software Engineers)](https://www.wearedevelopers.com/videos/2070-the-avengers-initiative-practical-ethics-for-software-engineers)
- [Modern Data Architectures need Software Engineering](https://www.wearedevelopers.com/videos/1030-modern-data-architectures-need-software-engineering)
- [The Data Mesh as the end of the Datalake as we know it](https://www.wearedevelopers.com/videos/156-the-data-mesh-as-the-end-of-the-datalake-as-we-know-it)

## Related Articles

- [Spanish Business Culture and Etiquette](https://www.wearedevelopers.com/magazine/353-spanish-business-culture-and-etiquette)
- [System change: restart as developer?](https://www.wearedevelopers.com/magazine/39-system-change-restart-as-developer)
- [Top-Paying Tech Jobs (with Salaries)](https://www.wearedevelopers.com/magazine/372-top-paying-tech-jobs-with-salaries)
- [Welcome to Switzerland](https://www.wearedevelopers.com/magazine/4-welcome-to-switzerland)
- [The Most Popular IT Jobs on the Market](https://www.wearedevelopers.com/magazine/376-the-most-popular-it-jobs-on-the-market)
- [Fully Remote Software Engineer Jobs](https://www.wearedevelopers.com/magazine/447-fully-remote-software-engineer-jobs)