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# Technical Support Analyst

- **Company:** CUSTOMER SERVICE FORELECTRIC CUSTOMERS
- **Location:** Mission, KS, United States (Remote available)
- **Experience:** Experienced
- **Salary:** $49,920.0
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Software Applications, Computer Literacy, Issue Tracking Systems, Software Systems, Peripherals, Extreme Programming
- **Published:** August 9, 2026
- **Apply:** https://www.dice.com/job-detail/c6e60695-d333-43b9-a673-1d88714f8aac

## About the Role

* Requires a minimum of an Associate's degree in an engineering or technology related field or a Bachelor's degree or equivalent, or 2 years of related experience
 * Basic Windows OS Knowledge (XP/7/10/11)
 * Requires working knowledge of desktop and peripheral troubleshooting
 * Preferred familiarity with a ticketing or service desk software application and SLA driven resolution times
 * Problem solving and analytical skills
 * Positive attitude, drive and tenacity
 * Excellent customer service skills
 * Excellent written and verbal communication skills
 * Ability to multitask with varying priorities and attention to detail
 * All candidates must possess a valid driver's license and be willing to travel by air for work-related duties if located outside the area

Preferred Skills:

 * Knowledge of ScriptPro systems
 * Experience in pharmacy

Remote Work Requirements:

 * Must have high-speed reliable internet access with a hard-wired connection
 * Must have a distraction free home office workspace
 * Must be willing to participate in video virtual meetings (camera on), Requires routine use of standard equipment and extended computer use. Candidates must be able to sit, use hands and fingers, and occasionally lift, squat, stoop, bend, and reach. Problem-solving, practical learning, and instruction interpretation skills are essential.

## Description

Job Summary: The Technical Support Analyst is responsible for responding to inbound customer service calls to provide remote support problem resolution with the highest level of professionalism and courtesy. Responsible for opening service requests in a ticketing system that allows for organizing, tracking, and escalating of customer inquiries that range from general "how to" questions to more advanced technical issues. The Technical Support Analyst may also assist with customer support projects and/or research projects, as needed. This is a remote work from home position regardless of location. There will be required 3 week onsite training at our headquarters in Mission, KS.

Reporting Relationship: Supervisor, Technical Support

Shift: Thursday through Monday 9:00am - 5:30pm CST. This role is primarily performed remotely, though Kansas City Metro employees may be required to work on-campus periodically according to business need. Regular, punctual, and predictable attendance is an essential function of every job at ScriptPro.

Scope of the Role:

 * Analyze, troubleshoot, maintain, and repair ScriptPro systems, hardware, and computer peripherals
 * Maintain, upgrade, or replace software systems and provide hardware support
 * Support and maintain user account information including rights, security, and systems groups
 * Maintain progressive knowledge of ScriptPro systems
 * Perform other duties as assigned


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