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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # HVAC Technical Support Group - FT - **Company:** KKT Chillers USA - **Location:** Wood Dale, IL, United States - **Experience:** Experienced - **Contract:** Permanent contract - **Skills:** Microsoft Access, Microsoft Word, Microsoft Excel, Databases, Microsoft PowerPoint, QuickBooks (Software), Salesforce.Com, Process Control Systems - **Published:** August 9, 2026 - **Apply:** https://www.wayup.com/i-j-KKT-Chillers-USA-066527388977608/ ## About the Role + Self-Starter, able to work with minimum supervision. + Performance driven - willing to seek answers, solve issues, learn new requirements. + Strong technical capabilities o Ability to read and understand drawings, schematics and other technical documentation to support our equipment. o Experience troubleshooting and making repairs to HVAC-R equipment o Experience with troubleshooting, diagnosing and making repairs to electrical equipment and working with industrial controls. o Familiarity with Programmable Logic Controllers (PLCs) o Experience working with closed loop, pressurized fluid systems o Experience with chillers and/ or other industrial equipment. + Exceptional communication skills, written and verbal + Working knowledge of MS office products (Excel, Word, PowerPoint, Access, etc.) + Experience with Salesforce and QuickBooks + Team oriented, but also independent whenever required + Minimum 2-year degree or at least 3-5 years in a similar position in the chiller industry. + HVAC-R certification + EPA Certification - Universal + Valid Driver's license + Office - 85% / Travel - 15% ## Description The ideal candidate would have 3-5 years of hands-on experience working with process fluid chillers or similar commercial refrigerant equipment. The core responsibilities of this position are as follows: · Provide prompt, courteous and professional support to our customers and contracted service providers working on our behalf · Communicate with team members and outside service vendors to ensure the quality of services performed. Our goal is for all work to be completed correctly the first time - eliminating the need for call backs / repeat visits. · Provide timely updates of any findings, follow-up work, or parts needed for Warranty, Contract or T&M calls - noting the urgency of the repair and any downtime that may be required. · Assist with inspections of incoming products, programming controllers, testing / repairing equipment and assisting Quality Coordinator with root cause analysis of returned products. General Tasks are, but not limited to: + Assist and support our US based service team with any Technical, Quality or Engineering related issues. + Provide after-hours technical phone support (via 24-hour hotline) on a rotating schedule (typically 1 week per month). + Accurately complete all paperwork so that any warranty claims are traceable to the correct work order / serial number as applicable. + Make travel arrangements and coordinate service visits for startup of new equipment, assist with escalated service events or warranty service repairs. + Ensure timely and accurate reporting of all service events, startups and warranty service repairs. Including providing detailed and accurate trip reports for any site visits. + Ensure all checklists (Pre-startup, Commissioning and Planned Maintenance) are reviewed and uploaded to our Service Database. + Answer phones and retrieve voicemails. + Read and respond to emails. + Represent KKT chillers in a professional manner while interacting with our customers. + Adhere to our company's ISO requirements and procedures. + Other duties as assigned. ## Related Videos - [Developing the Rich Text Editor for DeepL.com](https://www.wearedevelopers.com/videos/1172-developing-the-rich-text-editor-for-deepl-com) - [What makes Cybersecurity different for critical infrastructure?](https://www.wearedevelopers.com/videos/571-what-makes-cybersecurity-different-for-critical-infrastructure) - [Kubernetes and Microservices with Multi-Model Databases](https://www.wearedevelopers.com/videos/382-kubernetes-and-microservices-with-multi-model-databases) - [Fault Tolerance and Consistency at Scale: Harnessing the Power of Distributed SQL Databases](https://www.wearedevelopers.com/videos/1146-fault-tolerance-and-consistency-at-scale-harnessing-the-power-of-distributed-sql-databases) - [Branch your database like your code: How schema changes and pull requests go hand in hand](https://www.wearedevelopers.com/videos/350-branch-your-database-like-your-code-how-schema-changes-and-pull-requests-go-hand-in-hand) ## Related Articles - [Highest Paying Tech Companies for Developers](https://www.wearedevelopers.com/magazine/220-highest-paying-tech-companies-for-developers) - [Fully Remote Software Engineer Jobs](https://www.wearedevelopers.com/magazine/447-fully-remote-software-engineer-jobs) - [A Guide to Green Tech and Green IT Careers](https://www.wearedevelopers.com/magazine/374-a-guide-to-green-tech-and-green-it-careers) - [Software Developer Salary in Switzerland [2023]](https://www.wearedevelopers.com/magazine/215-software-developer-salary-in-switzerland-2023) - [Best Companies to Work For in Berlin: Top 14 Companies in 2023 ](https://www.wearedevelopers.com/magazine/188-best-companies-to-work-for-in-berlin-top-14-companies-in-2023) - [The Biggest German Tech Companies](https://www.wearedevelopers.com/magazine/424-the-biggest-german-tech-companies)