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# Escalation Engineer

- **Company:** Criteo Corp.
- **Location:** Ann Arbor, MI, United States
- **Contract:** Permanent contract
- **Skills:** C Sharp (Programming Language), Computer Programming, Monitoring of Systems, JSON, Python (Programming Language), Scala (Programming Language), SQL Databases
- **Published:** August 9, 2026
- **Apply:** https://www.wayup.com/i-j-criteo-385547490952236/

## About the Role

· A strong liking of investigation
· A sound knowledge of platforms at scale
· Being a quick learner
· Not afraid of changes
· Great communication skills: be able to give the right level of information
· Prior coding experience (Python, Scala, C#, JSON, SQL, etc.)
Bonus points
· Prior knowledge of advertising ecosystem
· Experience in incident management
· Experience with on-call shifts
· Knowledge of and interaction with infrastructure
· Experience with monitoring systems

## Description

Being an Escalation Engineer at Criteo means that you are the R&D frontline, which is challenging on many aspects.
You will have to:
· Assess the importance of issues reported on Criteo infrastructure
· Troubleshoot complex issues and coordinate cross-team efforts to mitigate them
· Suggest and help implement best practices and measures so that incidents only happen once, and never again
· Make technical decisions that have a direct impact on business and financial revenues
· Ensure the continuity of the service with on-call responsibilities
What you could work on:
· Handle a major failure on an application over the week-end
· Drive postmortems meetings and be a key player in non-recurrence plans
· Innovate and find new ways to detect automatically the origin of incidents


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