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# IT Technician

- **Company:** Iquasar, LLC.
- **Location:** Newport News, VA, United States (Remote available)
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Cyber Security, Desktop Computing, Microsoft Office, Routing, Software Configuration Management, Information Technology, Laptops
- **Published:** August 9, 2026
- **Apply:** https://www.wayup.com/i-j-IT-Technician-IQUASAR-LLC-631713843160510/

## About the Role

Security+ CE Certification (IAT Level II)
Active Secret Clearance

## Description

Handle calls from a wide array of individuals, from students to VIPs.
Answer, validate, and triage incoming phone-in Incidents and Requests.
Process, validate, and triage email-submitted Incidents and Requests.
Review and validate ticket information.
Routing and escalating tickets to appropriate support teams.
Identifying and performing First Contact Resolution tickets.
Providing technical information/assistance on configuration, setup, maintenance, and initial troubleshooting of standard computer systems, hardware, and software
Provide best-effort support for technical information/assistance on non-standard computer systems, hardware, and software
Configuration, setup, maintenance, and troubleshooting for Clients' computer systems, hardware, and software.
Capabilities in the Windows environment and Office 365 with a combination of Laptops, desktops, and Mobile Devices


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