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# IT Manager

- **Company:** Highwire Partners LLC
- **Location:** New York, NY, United States (Remote available)
- **Experience:** Expert
- **Salary:** $80,000.0 - $105,000.0
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Adobe Creative Cloud, Artificial Intelligence, Amazon Web Services, Apple Mac Systems, Software as a Service, Cloud Computing, Software Vulnerability Management, Okta, Falcon Platform, Information Technology, Casper Suite, Gsuite
- **Published:** May 13, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=a615350a6db7dcf3

## About the Role

Do you have experience in macOS?, * At least 5-7 years' experience in an IT Support role, preferably in an agency

 * Able to script or code in at least 1 popular coding language.
 * Demonstrated expertise in managing enterprise IT systems, SaaS/Cloud, and IT infrastructure, including Google Workspace, Slack, Zoom, CrowdStrike, Okta, Jamf, KnowBe4, Adobe Creative Cloud, and AWS services.
 * Familiar with AI technologies
 * Understanding of IT processes, governance, and compliance requirements
 * Outstanding leadership, problem-solving, and decision-making abilities
 * Mac OSX and Windows platform configuration and management
 * Can demonstrate knowledge of service desk ticketing-based software
 * Can demonstrate knowledge of endpoint management and security

Personality and attitude

 * Ambitious, curious and inclusive
 * Motivated to do their best work with an entrepreneurial spirit
 * Able to operate autonomously and take accountability
 * Creative and dynamic with a growth mindset
 * Enjoys working with people
 * Works well within a team
 * Has a desire to learn and develop knowledge
 * Displays a professional and reliable work ethic
 * Enjoys diversity in all its forms

## Description

The IT Manager will play a key role in overseeing the organization's technology infrastructure, managing complex IT projects, and ensuring that IT initiatives align with our overall business goals. The ideal candidate will bring a combination of strong management skills, technical knowledge, and a focus on driving operational excellence through technology. This position will require being in-office 3 days in NYC., * Partner with the Chief Technology Officer to implement and elevate the agency's IT strategy to align with business objectives and drive growth.

 * Technical escalation point within the agency.
 * Management and development of agency IT Support.
 * Implementing, driving user adoption, and ensuring best usage of new technologies within the agency.
 * Management of networking and cloud infrastructure within agency
 * Ensuring infrastructure and endpoint asset management, including refresh cycles, vulnerability management, and patching/updates, are maintained per the agency's cybersecurity policies.
 * Help drive and inform next-generation technology development
 * Assist with selection and implementation of agency technology initiatives.
 * Oversee the design, maintenance, and security of key infrastructure, ensuring reliable and efficient operations.
 * Lead the planning, execution, and delivery of IT projects, including resource allocation, budget management, and timeline adherence.
 * Cultivate a high-performing IT team by recruiting, mentoring, and managing staff to achieve departmental goals.
 * Identify opportunities to improve operational efficiency through technology innovations and process enhancements.
 * Monitor and mitigate risks related to cybersecurity and data protection, safeguarding the organization's assets and information.


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