> Markdown version of [/jobs/ext/2004889-it-technician-temp-ii](https://www.wearedevelopers.com/jobs/ext/2004889-it-technician-temp-ii). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # IT Technician Temp II - **Company:** Acorda Therapeutics - **Location:** Ardsley, NY, United States - **Experience:** Experienced - **Contract:** Temporary contract - **Skills:** Microsoft Windows, Active Directory, Apple Mac Systems, Business Software, Computer Networks, Desktop Computing, Network Troubleshooting, Microsoft Office, Network Connections, Productivity Software, Software Engineering, Software Systems, TCP/IP, Peripherals, Computer Equipment, Information Technology - **Published:** August 9, 2026 - **Apply:** https://www.wayup.com/i-j-acorda-therapeutics-124401826887874/ ## About the Role + Associate's degree or technical school graduate required. + Bachelor's degree in Computer Science, Computer Information Systems, or related field preferred. + Minimum of three years' technical support experience within a Microsoft Windows environment. + Working knowledge of notebook/desktop imaging. SUPERVISORY RESPONSIBILITIES: None QUALIFICATIONS: + Takes ownership of end-use issues, and is proactive when interacting with end users to resolve issues. + Maintains a high degree of customer service for end user requests while adhering to all IT policies and SOP's. COMPUTER SKILLS: + Must possesses solid technical skills of computer networks (TCP/IP); hardware; Windows and MAC OS; Microsoft Office; related business applications. + Strong working knowledge of Active Directory and basic LAN troubleshooting. CERTIFICATES, LICENSES, REGISTRATIONS: none required OTHER SKILLS AND ABILITIES: + Performs duties independently in a highly dynamic, fast-paced business environment. + Responds promptly to client needs. + Demonstrates attention to detail. + Excellent written and verbal communication skills. + Ability to multi-task, adjust priorities, and work autonomously. + Exhibits superior customer service skills_._ ## Description The IT Technician II Temp provides first line IT Helpdesk support to internal and remote users. This individual manages users' requests from the IT Helpdesk system, assisting them with hardware and software issues. The IT Technician II Temp also responds to requests for technical support via the IT hotline. This individual is responsible for installing, modifying, and making minor repairs to computer hardware and software systems, and providing technical assistance and informal training to system end users. *ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned. + Maintains, analyzes, troubleshoots, and repairs computers, peripherals and printers. + Installs upgrades and troubleshoots all Windows Operating systems and MAC Operating Systems and corporate-approved Windows and MAC compatible applications. + Ensures IT Helpdesk system is monitored every 15 minutes. + Provides first line technical support via IT Helpdesk, phone, or email. + Ensures all activated IT policies, SOP's, and work instructions are read and understood by end users. + Maintains and troubleshoots network connectivity as assigned. + Initiates, monitors, and manages issues that require escalation to service providers. + Logs all end user support calls in the IT Helpdesk system. + Maintains a log of software and hardware issues detected in the IT Helpdesk. + Must be able to meet required response times for IT Helpdesk requests via email within one hour during business hours (7am - 7pm EST) and two hours after business hours. + Conducts IT asset inventory as necessary. + Conducts research through manuals, documentation files, and other resources to solve problems. + Maintains proficiency in Microsoft productivity software programs and other software programs use within the company. + Images and deploys new equipment and devices pursuant to established protocols. ## Related Videos - [An Applied Introduction to eBPF with Go](https://www.wearedevelopers.com/videos/1075-an-applied-introduction-to-ebpf-with-go) - [Building a Cross-Platform BLE Client with Kotlin Multiplatform and Kable](https://www.wearedevelopers.com/videos/100250-building-a-cross-platform-ble-client-with-kotlin-multiplatform-and-kable) - [MCP Mashups: How AI Agents are Reviving the Programmable Web](https://www.wearedevelopers.com/videos/1392-mcp-mashups-how-ai-agents-are-reviving-the-programmable-web) - [Turning Container security up to 11 with Capabilities](https://www.wearedevelopers.com/videos/718-turning-container-security-up-to-11-with-capabilities) - [Closing Keynote by Joel Spolsky](https://www.wearedevelopers.com/videos/615-closing-keynote-by-joel-spolsky) - [Fault Tolerance and Consistency at Scale: Harnessing the Power of Distributed SQL Databases](https://www.wearedevelopers.com/videos/1146-fault-tolerance-and-consistency-at-scale-harnessing-the-power-of-distributed-sql-databases) ## Related Articles - [IT Salaries in UK](https://www.wearedevelopers.com/magazine/288-it-salaries-in-uk) - [How to land a developer job in Amsterdam](https://www.wearedevelopers.com/magazine/36-how-to-land-a-developer-job-in-amsterdam) - [IT Salaries in Austria](https://www.wearedevelopers.com/magazine/286-it-salaries-in-austria) - [The Most Popular IT Jobs on the Market](https://www.wearedevelopers.com/magazine/376-the-most-popular-it-jobs-on-the-market) - [How should you format your IT resume?](https://www.wearedevelopers.com/magazine/68-how-should-you-format-your-it-resume) - [System change: restart as developer?](https://www.wearedevelopers.com/magazine/39-system-change-restart-as-developer)