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# Technical Support Engineer - Santa Clara, CA

- **Company:** Palo Alto Networks
- **Location:** Santa Clara, CA, United States
- **Experience:** Expert
- **Contract:** Permanent contract
- **Skills:** Authentication Protocols, Border Gateway Protocol, Software Debugging, Internet Protocol Security (IP SEC), Virtual Private Networks (VPN), Open Shortest Path First (OSPF), Terminal Access Controller Access-Control System (TACACS), TCP/IP, Virtual Local Area Networks, Transport Layer Security, Juniper, Palo Alto Networks, Fortinet, Routing & Switching, NetScreen, Cisco
- **Published:** August 9, 2026
- **Apply:** https://www.wayup.com/i-j-palo-alto-networks-622235538514867/

## About the Role

+ Must be willing to work flexible and varying shift times including weekends and evenings.
 + Limited to U.S. Citizens due to government requirement.
 + 5+ plus years of related experience.
 + Excellent written and verbal communication skills.
 + Required experience with TCP/IP.
 + Strong experience in Routing & Switching (OSPF / BGP / VLAN / STP).
 + Strong experience with Security (IPSEC / SSL-VPN / NAT / GRE).
 + Experience with Cisco, Checkpoint, Juniper (Netscreen), and Fortinet products a plus.
 + Experience with Authentication Protocols a plus (Radius / TACACS).
 + Strong ability to independently debug broad, complex, and unique networks with mixed media and protocols required.
 + BS/MS or equivalent experience required.
Learn more about Palo Alto Networks here and check out our fast facts

## Description

In this role, you will provide post sales technical support to Palo Alto Networks End User Customers via phone, e-mail and web. Strong fault isolation and root cause analysis skills are required to diagnose and solve complex technical issues and provide timely solutions to customers in a professional manner. Regularly updating support cases to record progress of calls in call tracking system and documenting technical solutions and product information in the knowledge base is required., + Provide Technical Support to customers and partners.

 + Provide configurations, troubleshooting and best practices to customers.
 + Managing support cases to ensure issues are recorded, tracked, resolved, and follow ups are done in a timely manner.
 + Provide fault isolation and root cause analysis for technical issues.
 + Publish Technical Support Bulletins and other technical documentation in the Knowledge Base.
 + Review of technical documentation for training materials, technical marketing collateral, manuals, troubleshooting guides, etc.
 + Travel may be required to customer sites in the event of a critical situation to expedite resolution.
 + Provide on-call support 24x7 on an as needed basis.


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