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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Network Technician - **Company:** 21st C S I Inc - **Location:** Sarasota, FL, United States - **Experience:** Experienced - **Contract:** Permanent contract - **Skills:** Business Software, Software Documentation, Virtual Private Networks (VPN), Network Architecture, Remote Access Technology, Remote Desktop Services, Network Routers, Computer Networking Systems, Firewalls (Computer Science), Information Technology, Vmware - **Published:** August 9, 2026 - **Apply:** https://www.wayup.com/i-j-Intechgrate-Systems-446678732070345/ ## About the Role + Preferred: Minimum of three years of hands on experience in a technical support environment + Preferred: AS degree in Information Technology may be substituted for work experience + Professional IT Certifications + Advanced understanding of operating systems, business applications, printing systems, and network systems + Interpersonal skills: such as telephony skills, communication skills, active listening and customer-care + Diagnosis skills of technical issues + Ability to multi-task and adapt to changes quickly + Technical awareness: ability to match resources to technical issues appropriately + Service awareness of Intechgrate System's key IT services for which support is being provided + Understanding of support tools, techniques, and how technology is used to provide IT services + Typing skills to ensure quick and accurate entry of service request details + Self-motivated with the ability to work in a fast moving environment Additional Information Some lifting, carrying, pushing and pulling equipment is involved Although this position is based out of Intechgrate System's main office in Sarasota, FL, traveling to and from customer business locations is required. ## Description + IT Support relating to technical issues involving core business applications and operating systems + Support of backup and recovery solutions + Technical support at the network level: WAN and LAN connectivity, routers, firewalls, and security + Basic remote access solution implementation and support: VPN, Terminal Services, and VMWare + Monitor the remote monitoring and management system alerts and notifications, and respond accordingly through service tickets + System documentation maintenance and review in Intechgrate System's Professional Service Automation (PSA) tool + Communication with customers as required: keeping them informed of incident progress, notifying them of impending changes or agreed outages + Provides support to end users on a variety of issues + Identifies, researches, and resolves technical problems + Responds to telephone calls, email and personnel requests for technical support + Documents, tracks, and monitors the problem to ensure a timely resolution + Familiar with a variety of the field's concepts, practices, and procedures + Participate in discovery sessions with prospects and customers to gather and understand their technical and functional requirements + Engage with customers onsite + Be available for on call support when scheduled + Resolve Intechgrate Systems product solutions questions for prospect's/customers technical liaisons; resolve prospects technical questions/issues and overcome objections to purchasing network infrastructure technology. + Interface with customer's executives, technical representatives, and all Intechgrate Systems employees. Additional Responsibilities + Improve customer service, perception, and satisfaction + Timely turnaround of customer requests + Ability to work in a team and communicate effectively + Escalate service requests that require more experienced technicians + Responsible for entering time and expenses in Intechgrate System's PSA tool + Understand processes in Intechgrate System's PSA tool by completing training + Enter all work as service tickets into Intechgrate System's PSA tool ## Related Videos - [What makes Cybersecurity different for critical infrastructure?](https://www.wearedevelopers.com/videos/571-what-makes-cybersecurity-different-for-critical-infrastructure) - [WebAssembly: The Next Frontier of Cloud Computing](https://www.wearedevelopers.com/videos/972-webassembly-the-next-frontier-of-cloud-computing) - [Modern Web Development with Nuxt3](https://www.wearedevelopers.com/videos/294-modern-web-development-with-nuxt3) - [Open Source: The Engine of Innovation in the Digital Age](https://www.wearedevelopers.com/videos/1103-open-source-the-engine-of-innovation-in-the-digital-age) - [Unlocking the potential of Digital & IT at Vodafone](https://www.wearedevelopers.com/videos/602-unlocking-the-potential-of-digital-it-at-vodafone) - [Generating code with Angular schematics](https://www.wearedevelopers.com/videos/129-generating-code-with-angular-schematics) ## Related Articles - [How should you format your IT resume?](https://www.wearedevelopers.com/magazine/68-how-should-you-format-your-it-resume) - [System change: restart as developer?](https://www.wearedevelopers.com/magazine/39-system-change-restart-as-developer) - [Steps to Get a Software Engineer Internship](https://www.wearedevelopers.com/magazine/160-steps-to-get-a-software-engineer-internship) - [7 Important Tips That Every Software Developer Should Know](https://www.wearedevelopers.com/magazine/101-7-important-tips-that-every-software-developer-should-know) - [Top-Paying Tech Jobs (with Salaries)](https://www.wearedevelopers.com/magazine/372-top-paying-tech-jobs-with-salaries) - [Best Paying Jobs in Technology](https://www.wearedevelopers.com/magazine/256-best-paying-jobs-in-technology)