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# IT Support Specialist

- **Company:** Civis Analytics, Inc.
- **Location:** Chicago, IL, United States
- **Experience:** Experienced
- **Salary:** $50,000.0 - $53,000.0
- **Contract:** Permanent contract
- **Skills:** Artificial Intelligence, Apple Mac Systems, Confluence, JIRA, Bash Shell, VoIP, Software as a Service, Perl (Programming Language), Github, Issue Tracking Systems, Python (Programming Language), Salesforce.Com, Wide Area Networks, Scripting, Okta, Slack, Gsuite, GPT
- **Published:** May 13, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=833d837ed277da3d

## About the Role

Do you have experience in macOS?, * 2+ years of IT support experience with an emphasis on Mac OS X support

 * Experience managing MacBooks using MDM
 * Excellent customer service skills
 * Experience providing oversight and operational management for critical IT tools
 * Experience with a support ticketing system
 * Understanding of IT and security best practices
 * LAN/WAN troubleshooting experience
 * On-site and remote support experience
 * Understanding of desktop automation concepts

Preferred Qualifications

 * Experience with AI tools (Claude, ChatGPT, Gemini, etc.)
 * Experience with Google Apps
 * Familiarity with a mainstream scripting language (bash, python, perl, etc.)
 * Vendor management and software license management experience
 * Experience supporting a software-as-a-service business

All employees either must be fully vaccinated against COVID-19, initiate vaccination before your start date, or file an exemption request prior to start date per company policy for review.

## Description

* Manage the internal IT support ticket queue, serving as the first point of contact for employees' IT needs
 * Administer software-as-a-service applications (Google Workspace, Atlassian Confluence and Jira, Github, LastPass Okta, Salesforce, Slack, etc.)
 * Manage MacBooks using mobile device management software like Iru (formerly Kandji)
 * Support LAN/WAN, printers, AV, and VoIP equipment in Chicago office as needed
 * Run technical on-boarding sessions for new employees
 * Maintain and improve on company's internal knowledge base
 * Play a key role in enforcing our data security policies and supporting our compliance and audit standards (e.g., SOC2, FedRAMP, etc.)


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