> Markdown version of [/jobs/ext/2005281-event-technical-lead-audio-visual-sunseeker](https://www.wearedevelopers.com/jobs/ext/2005281-event-technical-lead-audio-visual-sunseeker). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Event Technical Lead, Audio Visual- Sunseeker... - **Company:** Encore Capital Group, Inc. - **Location:** Punta Gorda, FL, United States - **Experience:** Expert - **Salary:** $32,552.0 - $42,328.0 - **Contract:** Permanent contract - **Skills:** Audio Video Distribution, Software Engineering - **Published:** August 9, 2026 - **Apply:** https://www.juju.com/job/00000000gm7jee ## About the Role * High school diploma required, Associate's degree is preferred. * 2-3+ years of customer service or hospitality experience is preferred. * 2-3+ years of audio-visual experience is required. * A valid driver's license is required for team members in positions that may operate Company vehicles. * External applicants must meet/validate and achieve/complete all training and certifications required for this position, within 60 days of start date. For technical external requirements, view our career path at jobs.encoreglobal.com and "career path" or the direct link below https://jobs.encoreglobal.com/en/career-paths * Internal applicants must meet/complete all training and certification requirements as determined by Encore's Global Learning Training Program in their current position, and for the position they are applying to. Navigate to Connect, HR, Recruiting and Internal Employee Resources to review technical requirements. * Additional DOT requirement may need to be met if applicable. * Must be able to lift 50 lbs. Competencies _Deliver World Class Service_ * Hospitality * Ownership _Do The Right Thing_ * Demonstrates Self-Awareness _Drive Results_ * Ensures Accountability, Team members must be able to meet the physical demands outlined below to successfully perform the essential job functions. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The frequency options are defined as: Continuously, Frequently, Occasionally, and Never. ## Description The Technical Lead is responsible for intermediate level set up and operation of small to large-scale audiovisual systems in a hospitality environment while ensuring complete customer satisfaction. This position reports to an Operations Manager, Operations Director, or Director of Event Technology. Key Job Responsibilities _Equipment Operation_ * Responsible for accurate and timely setup, operation, and breakdown of intermediate audiovisual equipment. * Troubleshoot technical issues and resolve problems quickly as they arise. * Complies with all Company security and safety measures. * Ensures equipment is secure from theft and/or damage when in use. _Customer Service_ * Provides excellent service and strive to exceed the expectations and needs of internal and external customers. * Be a leader, mentor, and coach for other Technicians on Encore's Delivering World Class Service philosophy. * Maintains a positive relationship with all clients through effective communication. * Meets with guests on site to ensure that their needs are met, and the equipment setup is working properly. * Monitors events and checks in on customers throughout the day. * Understands and fosters the hotel/client relationship. _Technical Ability_ * Understands the technical aspects of the job and demonstrates advanced operational ability to troubleshoot and problem solve with equipment and software issues. * Anticipates equipment challenges and changes in a timely and professional manner. _Systems Knowledge_ * Understands company processes, follows procedures, and completes systems entry and paperwork accurately. * Uses the equipment sheets to determine the equipment scheduled for set up and for strike. * Interacts with other staff and outside vendors for equipment. * Increases revenue by utilizing floor up-selling techniques. * Work with clients to finalize invoices. ## Related Videos - [Hiring Technical Leaders: Promote from Within or Go External?](https://www.wearedevelopers.com/videos/100167-hiring-technical-leaders-promote-from-within-or-go-external) - [Robust AIGC Provenance with Invisible Watermarking](https://www.wearedevelopers.com/videos/100222-robust-aigc-provenance-with-invisible-watermarking) - [The Avengers Initiative (Practical Ethics for Software Engineers)](https://www.wearedevelopers.com/videos/2070-the-avengers-initiative-practical-ethics-for-software-engineers) - [Agile work at CARIAD – Creating a customer web application for controlling the vehicle ](https://www.wearedevelopers.com/videos/200-agile-work-at-cariad-creating-a-customer-web-application-for-controlling-the-vehicle) - [Rust and Docker: Let's build an AI-powered app!](https://www.wearedevelopers.com/videos/984-rust-and-docker-let-s-build-an-ai-powered-app) - [Official Opening of WeAreDevelopers World Congress 2026](https://www.wearedevelopers.com/videos/100000-official-opening-of-wearedevelopers-world-congress-2026) ## Related Articles - [Tips on mastering remote job interviews](https://www.wearedevelopers.com/magazine/23-tips-on-mastering-remote-job-interviews) - [How to Write a CV and Interview if You Don't Fully Qualify For The Job](https://www.wearedevelopers.com/magazine/183-how-to-write-a-cv-and-interview-if-you-don-t-fully-qualify-for-the-job) - [Fully Remote Software Engineer Jobs](https://www.wearedevelopers.com/magazine/447-fully-remote-software-engineer-jobs) - [Where to Find Entry-Level Software Engineering Jobs](https://www.wearedevelopers.com/magazine/397-where-to-find-entry-level-software-engineering-jobs) - [How software is steering vehicle technology](https://www.wearedevelopers.com/magazine/515-how-software-is-steering-vehicle-technology) - [From developer to manager – what does it take to become an engineering manager?](https://www.wearedevelopers.com/magazine/42-from-developer-to-manager-what-does-it-take-to-become-an-engineering-manager)