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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # IT Functional Analyst - Warehouse Management - **Company:** Brooks Running - **Location:** Seattle, WA, United States - **Experience:** Experienced - **Contract:** Permanent contract - **Skills:** Application Programming Interfaces (APIs), Agile Methodology, Application Services, Software as a Service, Information Systems, Databases, Disaster Recovery, Electronic Data Interchange (EDI), IBM Service Management Framework, Microsoft Project, Microsoft Visio, Systems Development Life Cycle, SQL Databases, Systems Integration, Web Services, Extensible Markup Language (XML), Data Server Interface, Enterprise Software Applications, Warehouse Management Systems, Information Technology, Tools for Reporting, Servicenow - **Published:** August 9, 2026 - **Apply:** https://www.wayup.com/i-j-brooks-running-490264621011573/ ## About the Role 1. Bachelor's degree in Information Systems, Computer Science, Engineering or relevant major or equivalent experience 2. 5 - 7 years of overall IT experience 3. 4+ years of WMS experience: implementing, administering, managing and/or supporting warehouse management and parcel applications, preferably in the consumer goods industry. 4. Experience with supporting supply chain processes is required. 5. Experience with an ERP system is a plus, desire to learn new applications is required. 6. Prior experience supporting a SaaS application is a plus. 7. Expert in using SQL to query databases to help with research and troubleshooting efforts. 8. Preferred familiarity with the integration technologies and concepts - EDI, XML, Web Services, APIs, etc. 9. Experience with a variety of development methodologies (Agile, Waterfall, etc.) and SDLC best practices. 10. Highly developed troubleshooting skills; tenacity and hunger for finding the root cause of a problem. 11. Business requirements elicitation skills and experience. 12. Keen attention to detail in planning, organizing and executing tasks, while still seeing the big picture and understanding how all the pieces fit together and affect one another. 13. Working knowledge of Visio and preferred knowledge of Microsoft Project. 14. Excellent verbal and written communication skills; ability to tailor approach based on audience and message. 15. Excellent interpersonal and collaboration skills that inspire and build trust for effective working relationships across the company. 16. Knowledge of ITIL service management framework and best practices for systems administration. 17. Dependable and reliable; available to provide after-hours support as needed. 18. Ability to travel occasionally to the Brooks Distribution Center in Indiana. 19. Unwavering demonstration of Brooks' corporate values: Serve People, Lead Thought, Compete as a Team, Have Integrity, Be Active, Have Fun! Reports to:Lead Systems Manager ## Description Brooks is undertaking a major project to move and improve their warehouse and distribution operations. This will be achieved in part by implementing a new warehouse management system, parcel management system (WMS) and automation technology in the warehouse. As the Brooks IT Functional Analyst - WMS, you will be responsible for WMS and any related applications integrations. You will be an integral partner in the implementation project, designing and implementing key WMS business processes, underlying configurations and integrations from the WMS to other enterprise applications such as ERP, EDI, Warehouse Control Systems (controlling the Material Handling Equipment), etc. As an IT Functional Analyst, you will be part of a team that supports enterprise applications globally with your primary focus on the warehouse applications and technology and the business process supported therein. Your role requires you to collaborate with the WMS Software Vendor, IT, warehouse operations, logistics and customer service teams at Brooks; ensuring consistent availability of business functionality and effective communications between systems. Where applicable, you will work with our cloud-hosting providers to ensure reliable delivery of application services. This role adopts and promotes IT best practices to ensure ITTL-based change control over their production environments. Paramount responsibility is ensuring that customer facing transactions are processed efficiently, accurately and effectively. . Your Responsibilities: + WMS Subject Matter Expert for the project implementation team and for upgrades and major enhancements (support projects). Participate in business process improvement and re-engineering efforts as they are implemented in the WMS. Ensure that the business processes standardize and simplify operations and adhere to a global delivery model, where possible. + Develop and maintain documentation including business process flows as shared between different applications, WMS process workflows, integration mappings, system context diagrams, system and data interfaces, and controls for each application. + Serve as first-line support and monitor active support tickets and expedite resolution working with the vendor. + Perform root-cause-analysis on production application and integration failures and drive necessary remediation of defects. Coordinate resolution on serious incidents and extraordinary requirements + Ensure housekeeping routines and data quality standards are followed. + Work with the vendor and other IT teams to promote further automation and process streamlining. + Jointly own with the vendor, the delivery of enhancements, break-fixes, patches, updates and upgrades. + Maintain a roadmap for all significant updates to the warehouse applications. + Lead regular meeting with appropriate levels on the IT team and vendor to fix issues and planning around WMS. Ensure that the agreed upon service delivery SLAs are met. + Jointly deliver with the Business, a cost benefit analysis for all significant spending on WMS. Provide inputs to contract renewals and negotiation. + Work closely with the vendor and internal team to meet functional reporting needs in the most cost-effective way and controlling access to reporting tools. + Be a positive and active force for change programs around WMS. This is a new system and you will have a direct impact on user adoption. + Be an ITIL best practices champion. Use ServiceNow (IT Helpdesk) to report and track incidents. + Support system upgrades, fixes and enhancements and ensure that ITIL-based change control processes are followed for approvals, planning, testing, documentation and implementation. + Participate in development of disaster recovery plans and annual testing for each assigned application based on business criticality. 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