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# Product Support Technician

- **Company:** GLYPH TECHNOLOGY LLC
- **Location:** Cortland, NY, United States
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Final Cut Pro, Apple Mac Systems, Sound Recording and Reproduction, Data Recovery, Linux, Hard Disk Drives, Information Technology
- **Published:** August 9, 2026
- **Apply:** https://www.wayup.com/i-j-Product-Support-Technician-Glyph-Technologies-215288503426121/

## About the Role

+ Experience with audio recording and film editing environments (content creation applications, Pro Tools, Logic, Final Cut, Media Composer, proficiency in audio, video, and photography workflows) a major plus!
 + The ability to write code for data recovery and understanding Linux are both a major plus!
 + Familiar with Mac OS as well as Windows PC (Linux a plus!). IT experience a major plus.
 + Detail-oriented and ability to follow guidelines and instructions.
 + Ability to multi-task and work with minimum supervision.
 + Problem solving skills as well as an ability to prioritize work demands.
 + Two years of college or equivalent post-high school computer education.
 + Identifies opportunities and implements actions to continually reduce wasted time, money, and resources from assigned tasks.
 + The ideal candidate must also have technical expertise in fixing and repairing computers and external hard drives. Versed in both Windows and Mac (Linux is a plus plus!).

## Description

The Glyph Product Support Technician independently executes and/or oversees repairs to product returned for warranty service, handles product issues, recovering client data, shipping, and receiving of RMAs and any other duties as requested by management and/or required to maintain operation of the Glyph Service Department.
PRODUCT SUPPORT TECHNICIAN PRIMARY RESPONSIBILIITIES

 + Troubleshoot and repair product returned via RMA.
 + Recover/restore client data.
 + Interact with Engineering and Product Development as requested, reporting on recurring product issues.
 + Recommend new or revised service policies and procedures regarding handling warranty and non-warranty service matters.


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