> Markdown version of [/jobs/ext/2005418-it-support-engineer](https://www.wearedevelopers.com/jobs/ext/2005418-it-support-engineer). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # IT Support Engineer - **Company:** YOUNGER ENTERPRISE SYSTEMS L.L.C. - **Location:** Madison, WI, United States (Remote available) - **Experience:** Expert - **Contract:** Permanent contract - **Skills:** Microsoft Windows, Amazon S3, Apple Mac Systems, Backup Devices, Biometrics, BitLocker Drive Encryption, VoIP, Cloud Computing, Computer-Generated Imagery, Linux, Domain Name System (DNS), Web Browsers, Networking Hardware, Internet Services, Virtual Private Networks (VPN), Microsoft Office, Name Server, Network Planning and Design, QuickBooks (Software), Remote Desktop Services, SAP Sales and Distribution, Security Software, Server Administration, Microsoft SharePoint, Virtual Local Area Networks, Backup and Restore, Wireless Access Point, Network Routers, Enterprise Software Applications, Coax, Peripherals, Malware, Firewalls (Computer Science), Adobe, Deployment Automation, Windows Security, Gsuite, Network Server - **Published:** August 9, 2026 - **Apply:** https://www.wayup.com/i-j-IT-Support-Engineer-Younger-Enterprise-Systems-LLC-019462166302444/ ## About the Role Qualifications: · Five years of relevant experience. · Proven technical aptitude. · Strong customer service skills. · Strong written and verbal English communication skills. · CompTIA A+ and Network+ certification or equivalent. · Ability to manage confidential and private materials with discretion and integrity. · Willingness to learn and apply company standards. · Ability to adapt to changing priorities and switch between multiple tasks as needed. ## Description The IT Support Engineer is responsible for advanced installation, configuration, and support of Windows-based computers, network devices and services, software and mobile devices. MacOS and Linux experience is a plus. This position requires at least 5 years of recent IT support experience including extensive use of backup systems, internet and cloud technologies, cybersecurity tools and techniques. A strong commitment to exceptional customer service, professionalism, and teamwork is expected in addition to demonstrated technical aptitude. Service and Helpdesk Support: · Monitor cloud and local backup solutions and troubleshoot failures. · Triage and manage helpdesk tickets, initiate appropriate remedial actions. · Provide tier 2+ customer support both remotely and on-site. · Monitor computers and network devices. Installation, Configuration, and Maintenance: · Server installation, configuration, and troubleshooting, including SharePoint, Google Workspace, and Synology NAS. · In-depth Windows computer imaging and configuration, including automated deployment. · Install, license, configure, and maintain common software packages like MS Office, Adobe, and QuickBooks. · Support, troubleshoot, and configure standard applications like email clients and web browsers. · Update operating systems and applications for servers and client workstations. · Internet domain registration and DNS name server setup including renewals and transfers. · Install and configure printers, scanners, and other peripherals. · Perform mobile device setup, app installation, and troubleshooting. · Provide end user training, coaching, and how-to documentation. Network design, installation, and support: · Comprehensive installation, management and troubleshooting of internet gateways, firewalls, routers, and other network devices. · Advanced network device installation, configuration, and troubleshooting, including VLAN, VPN, and SD-WAN. · Advanced wireless access point installation, configuration, and troubleshooting, including mesh. · Internet service deployment and troubleshooting, fiber, coax, static addressing, DNS. · Intermediate cloud infrastructure, including VPS, S3 storage. · Intermediate Remote desktop (RDP/RDS) support, including license management and RemoteApp. · Intermediate IP telephony support and troubleshooting. Security: · Monitor endpoint security for detections and updates. · Configure and troubleshoot various MFA systems, including biometrics. · Intermediate endpoint management, including malware remediation, vulnerability settings. · Intermediate Windows security, including BitLocker and Windows Firewall. Additional Duties: · Create and maintain procedural and asset documentation. · Actively participate in project meetings, reviews, and team training. · Actively look for ways to improve efficiency and reduce manual labor and turn-around time. · Conduct compliance checks and IT policy audits. ## Related Videos - [What makes Cybersecurity different for critical infrastructure?](https://www.wearedevelopers.com/videos/571-what-makes-cybersecurity-different-for-critical-infrastructure) - [3x Performance: A Humbling Journey](https://www.wearedevelopers.com/videos/100165-3x-performance-a-humbling-journey) - [Getting under the skin: The Social Engineering techniques](https://www.wearedevelopers.com/videos/38-getting-under-the-skin-the-social-engineering-techniques) - [Creating games to make the web fun again](https://www.wearedevelopers.com/videos/1237-creating-games-to-make-the-web-fun-again) - [Checkmate: 5 Real Incidents That Can End a Software Company](https://www.wearedevelopers.com/videos/100126-checkmate-5-real-incidents-that-can-end-a-software-company) - [NoCode LiveCode: Leveraging AI Tools to Craft Fully Functional Apps!](https://www.wearedevelopers.com/videos/1169-nocode-livecode-leveraging-ai-tools-to-craft-fully-functional-apps) ## Related Articles - [Fully Remote Software Engineer Jobs](https://www.wearedevelopers.com/magazine/447-fully-remote-software-engineer-jobs) - [The Most Popular IT Jobs on the Market](https://www.wearedevelopers.com/magazine/376-the-most-popular-it-jobs-on-the-market) - [Top-Paying Tech Jobs (with Salaries)](https://www.wearedevelopers.com/magazine/372-top-paying-tech-jobs-with-salaries) - [Where to Find Entry-Level Software Engineering Jobs](https://www.wearedevelopers.com/magazine/397-where-to-find-entry-level-software-engineering-jobs) - [Is Software Engineering Over-Saturated?](https://www.wearedevelopers.com/magazine/418-is-software-engineering-over-saturated) - [Where To Find Software Engineering Jobs](https://www.wearedevelopers.com/magazine/396-where-to-find-software-engineering-jobs)