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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Implementation Manager - **Company:** Blueprint, Inc - **Location:** San Francisco, CA, United States - **Experience:** Expert - **Salary:** $125,000.0 - $143,000.0 - **Contract:** Permanent contract - **Skills:** Application Programming Interfaces (APIs), Artificial Intelligence, Asana, JIRA, Microsoft Basic Data Partition, Software as a Service, System Configuration, Data Migration, Cursor (Graphical User Interface Elements), Human Resources Information System (HRIS), Netsuite, Salesforce.Com, Security Assertion Markup Language (SAML), SQL Databases, Data Streaming, Scripting, Postman, Boomi, Zapier, Wrike, HR Software, Enterprise Integration, Restful APIs, Webhooks, Workday - **Published:** August 9, 2026 - **Apply:** https://www.wayup.com/i-j-Implementation-Manager-Blueprint-865301696191420/ ## About the Role Technical & Integration Skills + Hands-on experience with REST APIs, Webhooks (reading API docs, testing endpoints, and understanding auth flows). + Experience building or supporting custom integrations between SaaS platforms and third-party systems. + Strong understanding of SaaS concepts: data models, webhooks, API limits, auth, and typical enterprise integration patterns. + Comfortable working with tools like Postman, Workato, Boomi, Zapier, Make, or other iPaaS solutions. Implementation Expertise + 5+ years in a customer-facing role at a SaaS company (Implementations / Onboarding / Technical Consulting). + Proven ability to run enterprise onboarding projects end-to-end with minimal supervision. + Skilled in conducting discovery, documenting workflows, and translating requirements into system configurations. AI-First Aptitude + Strong curiosity and a builder mindset-someone who experiments, prototypes, and learns independently. + Comfortable using modern AI-assisted development or scripting tools (e.g., Cursor, Replit, Lovable or similar) to automate tasks, validate data, test APIs, or streamline workflows. + Driven to "own your destiny" by building small scripts, utilities, or workflows that make onboarding faster, cleaner, and more scalable. Consultative & Communication Skills + Ability to be assertive-advise customers on the best approach rather than simply taking requirements. + Experience navigating escalations and difficult conversations with professionalism. + Excellent written and verbal communication; ability to simplify technical concepts. Problem-Solving & Ownership + Strong analytical skills with a bias for action-thrives in ambiguity. + High ownership mentality: independently unblocks, drives outcomes, and keeps projects moving. Good-to-Have Skills + Experience implementing or supporting systems like Salesforce, Workday/BambooHR, NetSuite, ERP/CRM/Finance tools. + Background in Professional Services, Customer Success, or PSA tools (Rocketlane, Asana, Wrike, Jira, ClickUp, Salesforce PSA). + Understanding of SSO/SAML, enterprise IT processes, or data migration. + Familiarity with SQL for basic data validation. + Project Management certifications (PMP, CSM) or equivalent mindset. + Experience in high-growth SaaS environments. ## Description As an AI-Implementation Manager at Rocketlane, you will lead end-to-end onboarding for our largest customers in the US. You'll run discovery, solution design, configuration, integrations, and go-lives with a strong consultative voice. You'll guide customers toward best practices, manage escalations when needed, and ensure they get value-fast. This is a high-ownership role designed for our future AI-first Professional Services org, where problem-solving, adaptability, and technical depth are essential. What You'll Be Responsible For + Own the full onboarding lifecycle for enterprise customers-from kick-off to go-live. + Lead requirement-gathering sessions and translate business workflows into Rocketlane configurations. + Design and guide customers on best-practice implementations, even when that means pushing back or course-correcting. + Work with customer teams (IT, HR, Finance, PMO, Ops) to design integrations with systems like HRMS, CRM, NetSuite, and fintech platforms. + Collaborate with internal teams (Product, Engineering, Solutions) to unblock complex implementations. + Manage risks, escalations, and tough conversations with clarity and calm. + Adopt and shape AI-driven workflows to automate routine tasks and improve customer value delivery. + Serve as the customer's trusted advisor on onboarding processes, data flows, and integration patterns. ## Related Videos - [A Founder's Journey : From Startup Chaos to Purposeful Growth](https://www.wearedevelopers.com/videos/1926-a-founder-s-journey-from-startup-chaos-to-purposeful-growth) - [Delete the roles, deploy the skills](https://www.wearedevelopers.com/videos/2104-delete-the-roles-deploy-the-skills) - [Collaboration Quantified: Lessons from Open Source Developer Networks](https://www.wearedevelopers.com/videos/1422-collaboration-quantified-lessons-from-open-source-developer-networks) - [Developers don't need onboarding, do they? The balance between corporate culture and day-to-day project work.](https://www.wearedevelopers.com/videos/1063-developers-don-t-need-onboarding-do-they-the-balance-between-corporate-culture-and-day-to-day-project-work) - [Integrate your Cognitive Assistant with 3rd-party DBs and software](https://www.wearedevelopers.com/videos/249-integrate-your-cognitive-assistant-with-3rd-party-dbs-and-software) - [Why make use of an integration platform in today's software developments and infrastructure?](https://www.wearedevelopers.com/videos/758-why-make-use-of-an-integration-platform-in-today-s-software-developments-and-infrastructure) ## Related Articles - [Navigating the AI Shift](https://www.wearedevelopers.com/magazine/629-navigating-the-ai-shift) - [Highest Paying Tech Companies for Developers](https://www.wearedevelopers.com/magazine/220-highest-paying-tech-companies-for-developers) - [Why Upskilling And Reskilling is Important For Developers](https://www.wearedevelopers.com/magazine/428-why-upskilling-and-reskilling-is-important-for-developers) - [How to Answer the Interview Question: “Why Do You Want to Be a Software Engineer?”](https://www.wearedevelopers.com/magazine/392-how-to-answer-the-interview-question-why-do-you-want-to-be-a-software-engineer) - [Should Tech Managers Be Developers First? Pros and Cons](https://www.wearedevelopers.com/magazine/327-should-tech-managers-be-developers-first-pros-and-cons) - [What is Agentic Programming and Why Should Developers Care?](https://www.wearedevelopers.com/magazine/625-what-is-agentic-programming-and-why-should-developers-care)