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# Helpdesk Technician TIER 2

- **Company:** 22nd Century Technologies, Inc.
- **Location:** Washington, DC, United States
- **Experience:** Expert
- **Contract:** Temporary contract
- **Skills:** Microsoft Access, Microsoft Word, Java (Programming Language), Microsoft Excel, Microsoft Windows, Active Directory, Microsoft Outlook, Multi-Factor Authentication, Hard Disk Drives, Web Browsers, Virtual Private Networks (VPN), Microsoft Office, Microsoft Visio, Citrix Systems, Microsoft PowerPoint, Hardware Infrastructure
- **Published:** August 9, 2026
- **Apply:** https://www.clearancejobs.com/jobs/9084023/helpdesk-technician-tier-2

## About the Role

* 5 years min of service desk/helpdesk experience
 * experience working within an Active Directory environment
 * experience in troubleshooting issues with Windows 7 and 10 operating system
 * experience with troubleshooting issues within the Microsoft Office Suite (Outlook, Word, Excel, PowerPoint, Access, Visio and Project)
 * experience with the following: Internet Explorer, Java, Citrix, VPN, mobile devices and 2 Factor Authentication.
 * Experience with LAN/WAN connectivity, troubleshooting, design, evaluation and / or documentation is desirable
 * Experience with hardware components such as hard drives, power supplies, and motherboards.
 * Excellent oral and written communication skills.
 * Excellent phone etiquette.
 * Strong technical aptitude including excellent troubleshooting skills.
 * Ability to work with users that have limited technical knowledge.
 * Ability to instruct users utilizing verbal communication.
 * Ability to work in a fast-paced, dynamic environment.
 * Ability to interface with all levels of management.
 * Excellent time management, scheduling, and organizational skills.

 * Ability to work well independently or in a team setting.



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