> Markdown version of [/jobs/ext/2006180-deskside-it-support-engineer-mac-apple-specialist-dedicated-on-site](https://www.wearedevelopers.com/jobs/ext/2006180-deskside-it-support-engineer-mac-apple-specialist-dedicated-on-site). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md).

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# Deskside IT Support Engineer (Mac/Apple Specialist) - Dedicated On-Site

- **Company:** Xperteks Computer Consultancy, Inc.
- **Location:** New York, NY, United States
- **Experience:** Experienced
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, IMac, Apple IOS, Apple Mac Systems, Virtual Private Networks (VPN), Software Deployment, Software Engineering, Systems Integration, Gsuite
- **Published:** August 9, 2026
- **Apply:** https://www.wayup.com/i-j-Mac-OS-and-Windows-Deskside-Support-Xperteks-748437868782062/

## About the Role

+ Experience: 3+ years in a deskside support or desktop engineering role, preferably within an MSP or corporate enterprise.
 + OS Expertise: Advanced, deep-dive troubleshooting knowledge of macOS and iOS.
 + MDM Knowledge: Hands-on experience using Addigy or another similar MDM for Apple device management.
 + MSP Tools: Experience utilizing Autotask for ticketing and ITGlue for documentation is a major plus.
 + Soft Skills: Exceptional customer service, clear communication, and a polished professional presence.
 + Autonomy: Ability to manage your daily on-site ticket queue independently with minimal direct supervision.
 + Certifications: Apple Certified Support Professional (ACSP) or Addigy certifications are highly desirable..

## Description

Are you a macOS expert who thrives on face-to-face interaction? We are seeking a dedicated Deskside IT Support Engineer to join our team. In this role, you will be employed by our MSP, but you will work 100% on-site as a dedicated, embedded engineer at one of our premier corporate client locations. You will serve as the trusted, visible face of IT, providing high-touch desktop support specifically tailored to a heavy Mac environment. This role combines the stability and growth opportunities of an established MSP with the focus and community of a dedicated single-site placement.
**, + On-Site Support: Provide elite, face-to-face deskside technical support for local executives and staff.

 + Apple Ecosystem Management: Troubleshoot, configure, and deploy MacBooks, iMacs, iPhones, and iPads.
 + Hardware & Software Lifecycle: Handle local hardware repairs, data migrations, and software installations.
 + MDM Administration: Utilize Addigy to manage, patch, configure, and secure macOS endpoints.
 + Documentation & Tickets: Keep highly accurate, up-to-date documentation and track your daily tasks.
 + Cross-Platform Integration: Assist users with Microsoft 365, Google Workspace, and enterprise VPNs on macOS.
 + VIP Support: Deliver white-glove, priority technical assistance to C-suite executives and VIP users.
 + MSP Liaison: Act as the primary on-site bridge between the client's local staff and our remote MSP service desk.


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