> Markdown version of [/jobs/ext/2006266-technical-support-manager](https://www.wearedevelopers.com/jobs/ext/2006266-technical-support-manager). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Technical Support Manager - **Company:** Earthjustice - **Location:** San Francisco, CA, United States - **Experience:** Experienced - **Contract:** Permanent contract - **Skills:** Microsoft Windows, Software Applications, Document Management Systems, Disaster Recovery, Email Management, Microsoft Office, Windows Servers, Network Administration, Cloud Migration - **Published:** August 9, 2026 - **Apply:** https://www.wayup.com/i-j-earthjustice-881880412775161/ ## About the Role + Bachelor's degree. + Three plus years of management experience working in technology and supporting users in a variety of capacities. + Experience with large organizations across multiple sites a plus. + Law firm experience a plus. + Experience with Microsoft 365 and cloud migrations a plus. MANAGEMENT (Essential Skills) + Ability to manage and lead a diverse team in a diverse environment with emotional intelligence and cultural competency. + Has self-awareness and understands the impact of behaviors and emotional intelligence in the workplace. Also understands team's strengths and areas for development. + Commitment to and experience in developing team skills and talents to meet the evolving needs of an organization. TECHNOLOGY (Essential Skills) + Able to identify and report on critical KPIs for the Technical Support team. + Experience learning new and varied software applications and the ability to transfer that knowledge to others. + Experience with Microsoft Windows, Microsoft Office, Microsoft Windows Server, and common 3rd party applications in an enterprise environment and law firm. + Excellent customer service and troubleshooting abilities. + Ability to motivate staff through mentoring and example. + Outstanding verbal and written communication skills. + Demonstrates an awareness and sensitivity to the needs and concerns of individuals from diverse cultures, backgrounds and orientations. + Contributes to the creation of a diverse, equitable and inclusive work culture that encourages and celebrates differences. *SUPERVISORY RESPONSIBILITIES: 5 DIRECT REPORTS LOCATED IN VARIOUS OFFICES. ## Description + The Technology Support team is located in several locations and needs a leader that will devote energy and time to supporting their efforts in providing the best possible support for the end users at Earthjustice. + Function as a Technology Support "Transformer" by requiring new technology expertise within IT Support for Earthjustice technology initiatives across departments. This would include cloud document sharing, document management systems, work flow products and legal macros. + Mentor Technical Support staff on proactively learning Earthjustice software applications and identifying technology needs within departments where IT can be of support. PROJECT WORK (20%) + Direct Technical Support staff on projects and support their project management efforts. + Manage the IT efforts for offsite staff meetings; including planning, execution and on-site support ensuring that IT is providing the appropriate level of support. + Participate in organizational workgroups. + Participate in Transformers meetings and lead discussions when the VP of Technology is unavailable. SOFTWARE/HARDWARE/NETWORK ADMINISTRATION (20%) + Participate in regular drills to demonstrate that the Technical Support staff has the capabilities to respond to any network failure or data breach events. Ensure that each staff member clearly knows his or her role in responding to such incidents. + Provide training for Technical Support staff as needed to prepare staff to fulfill their disaster recovery roles. ADMINISTRATION - GENERAL (10%) + Administration (General) - attend staff meetings, email management, timesheets and other administrative tasks. MANAGEMENT (Essential Functions) + Recruits and hires qualified candidates who fit position requirements and the work environment. + Promotes change in terms of the expected benefits, as well as removing or lowering the impact of potential obstacles. + Sets clear team direction that aligns with Earthjustice strategy, mission, and vision. + Develops staff by providing career development opportunities with appropriate training, encouragement, and supervision. + Provides staff with performance feedback and acts as a coach and mentor. + Promotes inclusive work environment for team and models inclusive behavior. ## Related Videos - [This Is Not Your Father's .NET](https://www.wearedevelopers.com/videos/967-this-is-not-your-father-s-net) - [Convincing Product teams to Adopt Gitops in a Large Org](https://www.wearedevelopers.com/videos/1936-convincing-product-teams-to-adopt-gitops-in-a-large-org) - [Starting business without breaking the bank: Self hosted OSS productivity ecosystem](https://www.wearedevelopers.com/videos/1219-starting-business-without-breaking-the-bank-self-hosted-oss-productivity-ecosystem) - [Your Manager Doesn’t Come with a User Manual (But You Can Totally Write One)](https://www.wearedevelopers.com/videos/1495-your-manager-doesn-t-come-with-a-user-manual-but-you-can-totally-write-one) - [Introducing Digital Samba Embedded Video Conferencing API MCP Server](https://www.wearedevelopers.com/videos/1640-introducing-digital-samba-embedded-video-conferencing-api-mcp-server) - [Reading the Room: The Missing Competency in Tech Leadership](https://www.wearedevelopers.com/videos/2034-reading-the-room-the-missing-competency-in-tech-leadership) ## Related Articles - [From developer to manager – what does it take to become an engineering manager?](https://www.wearedevelopers.com/magazine/42-from-developer-to-manager-what-does-it-take-to-become-an-engineering-manager) - [Should Tech Managers Be Developers First? Pros and Cons](https://www.wearedevelopers.com/magazine/327-should-tech-managers-be-developers-first-pros-and-cons) - [A Guide to Green Tech and Green IT Careers](https://www.wearedevelopers.com/magazine/374-a-guide-to-green-tech-and-green-it-careers) - [What Are The Top Skills Required For Azure Developers?](https://www.wearedevelopers.com/magazine/77-what-are-the-top-skills-required-for-azure-developers) - [Women in Tech: Navigating Career Transitions and Breaking Barriers](https://www.wearedevelopers.com/magazine/491-women-in-tech-navigating-career-transitions-and-breaking-barriers) - [What is Software Engineering?](https://www.wearedevelopers.com/magazine/289-what-is-software-engineering)