> Markdown version of [/jobs/ext/2006268-deskside-support-technician](https://www.wearedevelopers.com/jobs/ext/2006268-deskside-support-technician). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md).

---

# Deskside Support Technician

- **Company:** Sebenza LLC
- **Location:** Washington, DC, United States
- **Experience:** Expert
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Backup Devices, Network Troubleshooting, Microsoft Office, Ping (Networking Utility), Server Supported Gaming, Service Pack, TCP/IP, Cloud Platform System
- **Published:** August 9, 2026
- **Apply:** https://www.wayup.com/i-j-SEBENZA-102728138280528/

## About the Role

+ 5 to 7 years of experience
 + Microsoft 365/Office 365 cloud infrastructures
 + IT asset management
 + Windows 10/11 client OS and native windows application and tools
 + Relevant Microsoft Certifications

## Description

Sebenza LLC is a woman owned small business operating out of Tysons' Corner VA. We currently have an opening for a Systems Administrator to support our client in the DMV area. We currently have an opening for a Desktop Engineer to support our contract in Washington, DC.
The following are the required tasks that are expected for this position; other duties may be required as they are assigned.

 + Provide Tier 1 & 2 desktop user support
 + Onsite role, deskside support technician L2
 + Drive high level of customer service and satisfaction.
 + Manage incident and service request queues to ensure SLAs are met.
 + Deploy IT assets to office-based users and coordinate courier/shipping for remote users
 + Provide hands on resolution of 1st to 3rd line software and hardware incidents where required.
 + Work with offshore capabilities to deliver efficient and effective service.
 + Manage IT hardware inventory.
 + Track and manage IT assets in asset management system.
 + Fulfill service requests for varied IT equipment.
 + Drive compliance to internal and external processes and standards
 + Baseline desktop support (Windows 7 & Windows 10) and the Microsoft Office Suite.
 + Perform network printer/Multi-Function Device installs, upgrades & problem diagnosis.
 + Install workstation software and hardware- locally and via remote.
 + Diagnose and resolve LAN configuration problems.
 + Evaluate and diagnose cabling, software, and hardware problems.
 + Install and support of telecommunications hardware.
 + Basic LAN troubleshooting skills/tools - TCP/IP, Trace-route, NBSTAT, PING, or other duties as assigned
 + Email User support
 + Data backup and restoration
 + Provide technical support for webcast/video teleconferences
 + Security patches and software upgrade surge support
 + Support technology upgrades - both hardware and software.
 + Provide problem tracking support (CA ServiceDesk) - end-user desktop/server support.
 + Perform field office visits.
 + Perform root cause analysis.
 + Perform desktop/server decommissioning.
 + Documentation of standard IT processes and procedures.


## Related Videos

- [Hate organising your photos? Try it with 5 Terabytes](https://www.wearedevelopers.com/videos/79-hate-organising-your-photos-try-it-with-5-terabytes)
- [IKEA Story: Transforming an Iconic Retail Brand](https://www.wearedevelopers.com/videos/444-ikea-story-transforming-an-iconic-retail-brand)
- [An Applied Introduction to eBPF with Go](https://www.wearedevelopers.com/videos/1075-an-applied-introduction-to-ebpf-with-go)
- [Developer Tools for Microsoft Azure](https://www.wearedevelopers.com/videos/450-developer-tools-for-microsoft-azure)
- [Checkmate: 5 Real Incidents That Can End a Software Company](https://www.wearedevelopers.com/videos/100126-checkmate-5-real-incidents-that-can-end-a-software-company)
- [Turning Container security up to 11 with Capabilities](https://www.wearedevelopers.com/videos/718-turning-container-security-up-to-11-with-capabilities)

## Related Articles

- [Fully Remote Software Engineer Jobs](https://www.wearedevelopers.com/magazine/447-fully-remote-software-engineer-jobs)
- [Software Developer Salary in South Africa](https://www.wearedevelopers.com/magazine/232-software-developer-salary-in-south-africa)
- [The Most Popular IT Jobs on the Market](https://www.wearedevelopers.com/magazine/376-the-most-popular-it-jobs-on-the-market)
- [Frontend Developer Salary in South Africa](https://www.wearedevelopers.com/magazine/234-frontend-developer-salary-in-south-africa)
- [Software Engineer Salary London](https://www.wearedevelopers.com/magazine/252-software-engineer-salary-london)
- [What Are The Top Skills Required For Azure Developers?](https://www.wearedevelopers.com/magazine/77-what-are-the-top-skills-required-for-azure-developers)