> Markdown version of [/jobs/ext/200656-desktop-support-analyst](https://www.wearedevelopers.com/jobs/ext/200656-desktop-support-analyst). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Desktop Support Analyst - **Company:** Cognizant Technology Solutions Corporation - **Location:** Chicago, IL, United States - **Experience:** Experienced - **Salary:** $63,000.0 - $70,000.0 - **Contract:** Permanent contract - **Skills:** Microsoft Windows, Active Directory, System Configuration, Networking Hardware, Virtual Desktops, Remote Service Software, Software Engineering, Backup and Restore, Connectivity Problems, Virtual Environment, Information Technology, Laptops, Network Server - **Published:** May 15, 2026 - **Apply:** https://www.indeed.com/viewjob?jk=376355bcbc3b18c8 ## About the Role Do you have experience in Windows?, * 3-5 years of experience providing deskside/end-user support in a corporate environment * Strong technical knowledge of: o Desktop operating systems (Windows 7, Windows 10+) o Hardware troubleshooting and repair o Software installation and configuration * Proficiency in troubleshooting: o Hardware and software issues o Network and connectivity problems * Familiarity with: o Remote support tools o Active Directory and directory services * Experience supporting: o Server, storage, backup systems o Network devices and IPT endpoints * Knowledge of virtual desktop environments (VDI) * Basic understanding of ITIL processes and service management frameworks * Experience with asset management and device lifecycle processes * Ability to manage multiple priorities and meet SLAs in a high-pressure environment * Willingness to work flexible hours, including evenings and weekends Preferred Skills * Excellent communication skills (verbal, written, and face-to-face) * Strong customer service orientation and problem-solving mindset * Ability to work collaboratively in onsite-offshore and client-vendor environments * Self-driven with the ability to work independently with minimal supervision * Strong prioritization, coordination, and time-management skills * Ability to thrive in a fast-paced and rapidly changing environment * High level of professionalism, including adherence to business professional dress standards ## Description ** Please note, this role is not able to offer visa transfer or sponsorship now or in the future** The Deskside Support Analyst is a customer-facing technical professional responsible for providing onsite and remote support to end users, ensuring timely resolution of hardware, software, and infrastructure-related issues. This role plays a critical part in maintaining operational efficiency, user productivity, and service excellence by diagnosing technical problems, performing repairs, and supporting IT infrastructure in a fast-paced corporate environment. The analyst will also contribute to deployments, asset lifecycle management, and VIP support , while adhering to ITIL best practices. Salary and Other Compensation: The annual salary for this position is between $63,000 to $70,000 depending on experience and other qualifications of the successful candidate. This position is also eligible for Cognizant's discretionary annual incentive program, based on performance and subject to the terms of Cognizant's applicable plans. In this role, you will Provide Level 2 deskside support for complex hardware, software, and infrastructure issues affecting desktops, laptops, mobile, and virtual environments. Diagnose, troubleshoot, and resolve technical issues by analyzing symptoms, identifying root causes, and implementing effective solutions, including physical layer, login, and application-related problems. Perform installation, configuration, and repair of hardware and software, including component replacements, software reinstalls, and system setup validation. Utilize remote access tools and diagnostic utilities to investigate and resolve user issues efficiently while minimizing downtime. Lead and execute deployment activities, including software releases, system upgrades, patches, and enterprise-wide rollouts on end-user devices. Manage Active Directory and access-related tasks, including user account provisioning, permissions, and identity troubleshooting. Provide Hands & Feet support for IT infrastructure, including servers, storage, backup systems, network devices, and IPT endpoints. Oversee asset lifecycle management, including procurement, inventory tracking, compliance, and proper configuration of end-user devices. Support infrastructure and workplace initiatives such as customer relocations, departmental IT setup, and environment build-outs. Deliver exceptional customer service, including support for Tier 1 VIP users, maintaining professional client interactions, meeting SLAs, and adhering to business professional standards while contributing to continuous improvement and ITIL-aligned practices. ## Related Videos - [Unlocking the potential of Digital & IT at Vodafone](https://www.wearedevelopers.com/videos/602-unlocking-the-potential-of-digital-it-at-vodafone) - [MCP Mashups: How AI Agents are Reviving the Programmable Web](https://www.wearedevelopers.com/videos/1392-mcp-mashups-how-ai-agents-are-reviving-the-programmable-web) - [Kubernetes Security - Challenge and Opportunity](https://www.wearedevelopers.com/videos/412-kubernetes-security-challenge-and-opportunity) - [Agentic employees in world's most downloaded FinTech app](https://www.wearedevelopers.com/videos/100123-agentic-employees-in-world-s-most-downloaded-fintech-app) - [The Developer Workstation Blind Spot: Why Your Security Stack Can't See What Matters Most](https://www.wearedevelopers.com/videos/100254-the-developer-workstation-blind-spot-why-your-security-stack-can-t-see-what-matters-most) - [What makes Cybersecurity different for critical infrastructure?](https://www.wearedevelopers.com/videos/571-what-makes-cybersecurity-different-for-critical-infrastructure) ## Related Articles - [The Most Popular IT Jobs on the Market](https://www.wearedevelopers.com/magazine/376-the-most-popular-it-jobs-on-the-market) - [What Are The Top Skills Required For Azure Developers?](https://www.wearedevelopers.com/magazine/77-what-are-the-top-skills-required-for-azure-developers) - [System change: restart as developer?](https://www.wearedevelopers.com/magazine/39-system-change-restart-as-developer) - [Fully Remote Software Engineer Jobs](https://www.wearedevelopers.com/magazine/447-fully-remote-software-engineer-jobs) - [Remote Work: Best Practices for Developers](https://www.wearedevelopers.com/magazine/315-remote-work-best-practices-for-developers) - [7 Important Tips That Every Software Developer Should Know](https://www.wearedevelopers.com/magazine/101-7-important-tips-that-every-software-developer-should-know)