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# Implementation Specialist

- **Company:** Clearspan LLC
- **Location:** Plano, TX, United States
- **Experience:** Experienced
- **Contract:** Permanent contract
- **Skills:** Microsoft Excel, Interactive Voice Response, Collaborative Software, Databases, System Configuration, Issue Tracking Systems, Microsoft Office, Cisco WebEx, Information Technology
- **Published:** August 9, 2026
- **Apply:** https://www.wayup.com/i-j-Implementation-Specialist-Clearspan-LLC-017800492356938/

## About the Role

· Bachelor's degree in Computer Science, Information Technology, Telecommunications, or a related field preferred; equivalent experience considered.
· 2 years of experience in software, telecom, or technical implementations.
· 2 years of experience with database provisioning or system configuration.
· Experience provisioning PBX systems or UCaaS platforms is a strong plus.
· Knowledge of BroadSoft, Call Centers, IVRs, or Microsoft Teams is preferred.
· Familiarity with collaboration tools such as Zoom and Webex is a plus.
· Strong Microsoft Office skills, particularly Excel.
· Excellent communication, presentation, and customer engagement skills.
· Strong organizational, time management, and problem-solving abilities.
· Ability to thrive in a fast-paced, dynamic environment and manage competing priorities.
· Ability to work weekends or evenings - occasionally as required.
· Ability to work in our office in Plano, TX.

## Description

Join Clearspan and help businesses transform the way they communicate. We are seeking a motivated and customer-focused Implementation Specialist to support the deployment and enhancement of cutting-edge UCaaS and collaboration solutions. This role is ideal for someone who enjoys working directly with clients, solving technical challenges, and learning new technology in a fast-paced team environment.
What You'll Do:
· Partner directly with customers to onboard and implement Clearspan UCaaS and collaboration solutions.
· Lead customer workshops to gather requirements, review workflows, and ensure successful project delivery.
· Provision and configure UCaaS, collaboration, and communication systems using Clearspan tools and Microsoft Excel.
· Manage multiple implementation projects simultaneously while maintaining exceptional customer service.
· Test, troubleshoot, and validate system functionality while documenting and escalating technical issues when needed.
· Handle MACD (Moves, Adds, Changes, and Deletes) requests and support trouble ticket resolution.
· Provide remote support during installations and system cutovers.
· Conduct database collection workshops create process documentation for customers.
· Collaborate with internal product and professional services teams to improve customer experience and implementation processes.


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