> Markdown version of [/jobs/ext/2006787-level-2-support-technician-msp](https://www.wearedevelopers.com/jobs/ext/2006787-level-2-support-technician-msp). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Level 2 Support Technician MSP - **Company:** CW IT SUPPORT, INC. - **Location:** Wilmington, NC, United States (Remote available) - **Experience:** Experienced - **Salary:** $45,000.0 - **Contract:** Permanent contract - **Skills:** Microsoft Windows, Active Directory, System Configuration, Hyper-V, Issue Tracking Systems, Virtual Local Area Networks, Virtualization Technology, Firewalls (Computer Science), Computer Equipment, Wireless Technologies, Network Server, Vmware - **Published:** August 9, 2026 - **Apply:** https://www.wayup.com/i-j-CW-IT-SUPPORT-INC-000285874261993/ ## About the Role + ** Excellent Customer Service Skills - Although this is a business based in technology, the relationships with clients come first!!!** + 3 years minimum in an IT support role, MSP experience is highly preferred! + Knowledge and experience configuring firewalls, switches, wireless technologies, VLANs; Net+ and/or CCNA highly preferred. + Minimal experience / familiarity with Windows Servers, Active Directory, Group Policy, and Microsoft 365 Administration. + Minimal understanding of virtualization technologies including VMware and Hyper-V. + Experienced with end user desktop support including desktop hardware repair, drive replacement and disk imaging practices, operating system installation, malware remediation, and email system troubleshooting. + Self-driven and ability to work both independently, in a team environment, and act confidently in front of clients even when faced with difficult challenges. + Work Location: Wilmington NC and 2 hours surrounding, and Remote from home. Work Remotely + Hybrid - some work will be from home, but we do have an office location you will be expected to work from certain days. Job Type: Full-time, + High school or equivalent (Preferred) Experience: + Help desk: 3 years (Preferred) + Windows: 3 years (Preferred) ## Description Onsite and Remote IT Support Technician Looking to join an incredible team of IT technicians in North Carolina that make a real impact by providing creative, resourceful solutions to challenging problems every day? Come join a team where you can learn continually, gain knowledge, certifications, and grow your IT skill set in an environment based upon continual improvement and growth. We are looking for resourceful, intentional, competent, highly skilled and customer-focused IT technicians to join our growing team. Every day presents new challenges and puzzles to solve at CW IT Support, giving you a chance to learn something new, or provide value with your current knowledge to our clients. We have a great team to call out upon if you get stuck, or you can be that team member to help grow and guide others in their knowledge. The more you learn, the more you can earn at CW, and we promote learning and growth by offering company paid training and certification testing., + Work primarily in an on-site and project support role servicing clients in your area. Company vehicle provided to drive onsite to resolve issues with with client's computers, networks, servers, internet connections, and anything else they need. + Remote Support work when on-site calendar isn't booked. + Working efficiently and communicating effectively with clients in a courteous manner is a must. + Document onsite and/or remote support activity in ticketing system and continually update client information on file. + Assist with the installation team on server / network / computer deployments, or any other projects that require additional resources. + While working remotely you will be required to answer incoming phone calls, dispatch work, update tickets, etc. ## Related Videos - [What makes Cybersecurity different for critical infrastructure?](https://www.wearedevelopers.com/videos/571-what-makes-cybersecurity-different-for-critical-infrastructure) - [WebAssembly: The Next Frontier of Cloud Computing](https://www.wearedevelopers.com/videos/972-webassembly-the-next-frontier-of-cloud-computing) - [Kubernetes Security - Challenge and Opportunity](https://www.wearedevelopers.com/videos/412-kubernetes-security-challenge-and-opportunity) - [Migrating half a million users to a new payment service provider](https://www.wearedevelopers.com/videos/730-migrating-half-a-million-users-to-a-new-payment-service-provider) - [Generating code with Angular schematics](https://www.wearedevelopers.com/videos/129-generating-code-with-angular-schematics) - [tRPC: API schemas are pure overhead](https://www.wearedevelopers.com/videos/796-trpc-api-schemas-are-pure-overhead) ## Related Articles - [Fully Remote Software Engineer Jobs](https://www.wearedevelopers.com/magazine/447-fully-remote-software-engineer-jobs) - [Remote Work: Best Practices for Developers](https://www.wearedevelopers.com/magazine/315-remote-work-best-practices-for-developers) - [Mastering Remote Work: Tips for Developers](https://www.wearedevelopers.com/magazine/558-mastering-remote-work-tips-for-developers) - [System change: restart as developer?](https://www.wearedevelopers.com/magazine/39-system-change-restart-as-developer) - [Best Job Boards for Remote Work for Developers](https://www.wearedevelopers.com/magazine/290-best-job-boards-for-remote-work-for-developers) - [What Are The Top Skills Required For Azure Developers?](https://www.wearedevelopers.com/magazine/77-what-are-the-top-skills-required-for-azure-developers)