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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Technical Support Engineer, Tier 3 - Threat Specialist - **Company:** Palo Alto Networks - **Location:** Plano, TX, United States - **Experience:** Expert - **Contract:** Permanent contract - **Skills:** Microsoft Windows, Application Firewall, Computer Programming, Software Debugging, Linux, Perl (Programming Language), Hypertext Transfer Protocols (HTTP), Hyper-V, Intrusion Detection and Prevention, Packet Analyzer, Public Key Infrastructure, Regular Expressions, Zero Trust Network Access, TCP/IP, Tcpdump, Wireshark, VirtualBox, Virtualization Technology, VMware VSphere, Scripting, Transport Layer Security, Malware, Palo Alto Networks, 3-tier Architectures - **Published:** August 9, 2026 - **Apply:** https://www.wayup.com/i-j-palo-alto-networks-490993682637918/ ## About the Role + 5+ years of related experience + Expert level knowledge of the threat landscape, technologies, and techniques; knowledge of malware and exploit behaviors, zero trust network model + Security role experience, such as handling of malware responses + Firewall administration + Excellent written and verbal communication skills + Wireshark/TCPDump packet capture troubleshooting - specifically with HTTP/SSL/SMB + Linux familiarity + Windows OS functionality (debugging, how applications make calls, registry editing) + Technical skills: expert knowledge in TCP/IP, HTTP, PKI & SSL, intrusion detection/prevention + Technical skills: High level knowledge in regular expressions and evasion/obfuscation techniques, URL filtering + Virtualization experience (vsphere, virtualbox, hyper-v, etc) + Nice to have: programming experience, shell/perl/python scripting, understanding of malnets, security clearance + BS/MS or equivalent experience required Learn more about Palo Alto Networks here and check out our fast facts ## Description PALO ALTO NETWORKS® is the fastest-growing security company in history. We offer the chance to be part of an important mission: ending breaches and protecting our way of digital life. If you are a motivated, intelligent, creative, and hardworking individual, then this job is for you! In this role, you will provide post sales technical support to Palo Alto Networks End User Customers and Partners via phone, e-mail and web. A strong, deep understanding of the dynamic and evolving threat landscape is required to diagnose and solve complex technical issues related to threat mitigation and response. Regularly updating support cases to record progress of calls in call tracking system and documenting technical solutions and product information in the knowledge base is required. Work to reproduce customer issues and qualify escalations. Traveling may be required to customer sites to assist in fault isolation and root cause analysis. Work with Development, Sales, QA and Marketing to build a, + Provide Technical Support to customers and partners + Provide configurations, troubleshooting and best practices to customers + Managing support cases to ensure issues are recorded, tracked, resolved, and follow ups are done in a timely manner. + Provide fault isolation and root cause analysis for threat related issues. + Publish Technical Support Bulletins and other technical documentation in the Knowledge Base. + Travel may be required to customer sites in the event of a critical situation to expedite resolution. + Provide on-call support 24x7 on an as needed basis. + Technical resource for all threat related products and features of the Palo Alto Networks product line. + Collaborate with engineering and product management to resolve product defect issues in a timely manner. ## Related Videos - [An Applied Introduction to eBPF with Go](https://www.wearedevelopers.com/videos/1075-an-applied-introduction-to-ebpf-with-go) - [Security Pitfalls for Software Engineers](https://www.wearedevelopers.com/videos/726-security-pitfalls-for-software-engineers) - [Enhancing Workload Security in Kubernetes](https://www.wearedevelopers.com/videos/356-enhancing-workload-security-in-kubernetes) - [Docker network without Docker](https://www.wearedevelopers.com/videos/1418-docker-network-without-docker) - [The Developer Workstation Blind Spot: Why Your Security Stack Can't See What Matters Most](https://www.wearedevelopers.com/videos/100254-the-developer-workstation-blind-spot-why-your-security-stack-can-t-see-what-matters-most) - [Turning Container security up to 11 with Capabilities](https://www.wearedevelopers.com/videos/718-turning-container-security-up-to-11-with-capabilities) ## Related Articles - [9 Ways to Make Money Hacking](https://www.wearedevelopers.com/magazine/333-9-ways-to-make-money-hacking) - [Dev Digest 134 - Where pixels sing?](https://www.wearedevelopers.com/magazine/477-dev-digest-134-where-pixels-sing) - [Walking Into The Era of Supply Chain Risks](https://www.wearedevelopers.com/magazine/106-walking-into-the-era-of-supply-chain-risks) - [The Overflow: Security and Privacy](https://www.wearedevelopers.com/magazine/715-the-overflow-security-and-privacy) - [Best Paying Jobs in Technology](https://www.wearedevelopers.com/magazine/256-best-paying-jobs-in-technology) - [Dev Digest 191: Malware interviews, EU ❤️ Open Source and Skilled Agents](https://www.wearedevelopers.com/magazine/645-dev-digest-191-malware-interviews-eu-open-source-and-skilled-agents)