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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # IT Service Desk Analyst - **Company:** Criteo Corp. - **Location:** New York, NY, United States - **Experience:** Expert - **Contract:** Permanent contract - **Skills:** Microsoft Word, Microsoft Excel, Microsoft Windows, Active Directory, Apple Mac Systems, Microsoft Outlook, Computer Networks, System Configuration, Domain Name System (DNS), Issue Tracking Systems, Networking Hardware, Knowledge Management, Local Area Networks, Microsoft Office, Network Configuration and Change Management, Networking Basics, Print Servers, Microsoft PowerPoint, TCP/IP, Wi-Fi Technology, Network Routers, Office365, Tablet Computers, Firewalls (Computer Science) - **Published:** August 9, 2026 - **Apply:** https://www.wayup.com/i-j-criteo-815981572327730/ ## About the Role + 5 years of experience in IT Service Desk environment, in a fast-paced though structured environment (processes) + Be able to prioritize and follow up issues with method and efficiency + Excellent communication and excellent reporting skills + Good level of autonomy + US Citizen + Native English speaker + Knowledge of French or Portuguese is a plus + Strong knowledge of Microsoft based operating systems with emphasis on Windows 7/10 and Office 2013/2016 (particularly Outlook) and ideally Office 365 + Experience with using and troubleshooting Outlook within a network environment (permissions, calendar sharing, delegation) + Good knowledge and experience of mobile phones (Blackberry, iPhone, Android, etc.) for system configuration (email settings, certificates deployment, application installation, etc.) + Good knowledge and experience of Apple Mac OS X, within a Windows environment (Active Directory integration, File/Print server, etc.) + Knowledge of network configuration on workstations (DNS, TCP/IP and other networking concepts) + Ability to write technical documentation to feed the Service Desk knowledge database + Knowledge of a ticketing system and Service Desk procedures ## Description Within a global team, you are responsible for providing frontline user support to our New York office, but also to all other US (currently Palo Alto, San Francisco, Los Angeles, Boston, Ann Arbor, Chicago, Miami) & Brazil (Sao Paulo) offices, with the help of other team members located in California, New York and Boston. You will report to the Regional Service Desk Manager for Americas, based in New York. Our support team is global, and level 2&3 skills are mainly located in Paris, France. We will rely on you for proper diagnosis of any IT related issue, and escalation to central teams if need be. You will also participate in the projects of new offices, moves, and extensions which are common in our dynamic, fast-paced environment. You are responsible for user satisfaction and smooth efficient support and you will play a key role in improving user adoption of our tools and solutions. The position may require on average up to one week a month of travel (including travel to Paris for training). What will you be doing? + Frontline incident and request management o Monitor the ticketing system for incoming requests, process issues. o Log issues and track even when users come directly to you. o Efficient support to users including senior management and executives o Troubleshoot and address issues directly as much as possible workstation issues, basic network issues (local network, Internet, Wi-Fi) o Escalate to central teams when required, take ownership and represent the user to ensure the requests are processed. o Communicate to the user on progress in a timely manner o Document issues, analysis, progress, solution in the ticketing system o Ensure processes are followed. + Training to users o Assist with onboarding of new users o Provide basic in-house training in MS Office applications used (Word, Excel, Outlook, PowerPoint), VC (Lifesize, BlueJeans…) and collaborations suite (OneDrive, O365 groups, etc.) + Workstation setup management: o setup and deployment for new employees using standard hardware, images and software (Windows & Mac OS X) o Modify configurations, utilities, software default settings, etc. for the local workstation + Assistance and troubleshooting on IT-related equipment: phone system, videoconference system (Lifesize, BlueJeans…), mobile phones and tablets + Local assistance for local infrastructure management (network equipment - routers, switches, firewall-, branch office server) under central team supervision: o For proactive or corrective maintenance, o Or projects requiring local rollouts o Or office projects: new offices, moves, office extensions. + Contribute to team knowledge management by documenting troubleshooting and problem resolution steps + Local asset management: o Manage asset inventory and anticipate hardware needs o Proactively identify end of life user workstations and coordinate replacement, + Criteo, the global leader in scalable personalized retargeting solutions, is growing their U.S. Operation and looking for aggressive and motivated professionals with varying levels of experience to be an integral part of our continued success. ## Related Videos - [Agile work at CARIAD – Creating a customer web application for controlling the vehicle ](https://www.wearedevelopers.com/videos/200-agile-work-at-cariad-creating-a-customer-web-application-for-controlling-the-vehicle) - [An Applied Introduction to eBPF with Go](https://www.wearedevelopers.com/videos/1075-an-applied-introduction-to-ebpf-with-go) - [Just-in-time Compilation in JVM](https://www.wearedevelopers.com/videos/240-just-in-time-compilation-in-jvm) - [CountrPT: Startup Product Presentation](https://www.wearedevelopers.com/videos/1161-countrpt-startup-product-presentation) - [Turning Container security up to 11 with Capabilities](https://www.wearedevelopers.com/videos/718-turning-container-security-up-to-11-with-capabilities) - [Talk to the Duck - Secrets of the Debugging Masters](https://www.wearedevelopers.com/videos/470-talk-to-the-duck-secrets-of-the-debugging-masters) ## Related Articles - [Best Companies to Work For in Paris: Top 25 Companies in 2023 ](https://www.wearedevelopers.com/magazine/190-best-companies-to-work-for-in-paris-top-25-companies-in-2023) - [The Most Popular IT Jobs on the Market](https://www.wearedevelopers.com/magazine/376-the-most-popular-it-jobs-on-the-market) - [Starter Kit For Job Applications For Developers](https://www.wearedevelopers.com/magazine/7-starter-kit-for-job-applications-for-developers) - [Best Companies to Work For in France: Top 25 Companies in 2023 ](https://www.wearedevelopers.com/magazine/189-best-companies-to-work-for-in-france-top-25-companies-in-2023) - [Fully Remote Software Engineer Jobs](https://www.wearedevelopers.com/magazine/447-fully-remote-software-engineer-jobs) - [Best Companies to work for in London: Top 25 Companies in 2023](https://www.wearedevelopers.com/magazine/187-best-companies-to-work-for-in-london-top-25-companies-in-2023)