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# Technical Support Engineer

- **Company:** Sensus USA Inc.
- **Location:** Morrisville, NC, United States
- **Experience:** Starter
- **Contract:** Permanent contract
- **Skills:** Command-Line Interface, Knowledge Management, Network Troubleshooting, MySQL, Network Administration, SQL Databases, Information Technology
- **Published:** August 9, 2026
- **Apply:** https://www.wayup.com/i-j-sensus-682335020740053/

## About the Role

+ Bachelor of Science Degree in computer science, network administration or electrical engineering; or equivalent experience is desirable
 + This position requires experience with some or all of the following: Intermediate UNIX/Linux command line, MySQL, SQL and basic SQL commands, as well as network troubleshooting.
 + Must be flexible to work the non-standard hours Monday thru Friday and will have a rotating on-call schedule.
 + Excellent verbal and communications skills required for phone support of software/hardware products.
 + This position requires a self-starter and someone who takes the initiative on issues with minimal supervision.
 + Ability to work collaboratively within a team environment of engineers to meet aggressive goals and high quality standards
PHYSICAL DEMANDS

## Description

+ Perform software/hardware phone support and on-site support (on as needed basis), on AMR/AMI systems.
 + Primary functions include telephone support of these products with a thorough understanding of our commitment to response times, call escalation procedures, and customer satisfaction.
 + Participate in the day-to-day operations of handling Technical Service requests from Sales, Distributors, PM, and external customers using AMR/AMI systems with the expectancy of a minimum of 8 to 10 support calls a day.
 + Resolve the customer's issues via their past experience, their current working knowledge, or by using the knowledge management tool within Zen Desk.
 + Share knowledge of issue resolutions by contributing written knowledge articles to the knowledge base.
 + Provide excellent customer to the customers., (The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.)
 + Light lifting (20-25 lbs.), office environment
 + Regularly required to sit or stand, reach, bend and move about the facility
WORK ENVIRONMENT:
(The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.)

 + Office: Standard office equipment; work usually performed in an office setting free from any disagreeable elements.
 + Standard weekly job hours: 40 hours


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