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# Network Support Technician

- **Company:** Turnkey Technologies
- **Location:** East Syracuse, NY, United States
- **Contract:** Permanent contract
- **Skills:** Microsoft Antivirus, System Configuration, Monitoring of Systems, Issue Tracking Systems, Microsoft Office, Wireless Networks, Firewalls (Computer Science), Network Support
- **Published:** August 9, 2026
- **Apply:** https://www.wayup.com/i-j-Network-Support-Technician-TURNKEY-TECHNOLOGIES-INC-932128091366788/

## About the Role

Working in technical support is preferred, however, if you have the ability, integrity and capacity to join our team we are willing to hire and train you for success.
Candidate must have the ability to lift 70 pound, use a ladder, and kneel.
Candidate must have the ability to multitask
Candidate must be able to work as part of a team
Candidate must be able to work in a flexible and growing environment
Candidate must be able to communicate to customers with various levels of technical knowledge
Familiarity with Microsoft Windows and Microsoft Office

## Description

As a Network Support Technician, you will be a member of a team that supports incoming requests, manages ticket queues and works with clients over the phone, and occasionally in person, to provide outstanding technical support in an ever-changing network environment.
Duties:
This position will include the following duties at a minimum:
Manage tickets using our ticketing system (TK-Tracker2)
Manage endpoints
Remote support
Monitoring
Reporting
Support
Backup monitoring of systems and networks
Workstation & laptop support
Phone configurations and support
Antivirus system management
Internet install and support
TurnKey TV and Music system support
Firewall support and updates
TurnKey wireless network support
On call rotation
Makes follow up calls as required ensuring customer satisfaction.
Assists in installing, designing, configuring, and maintaining system hardware and software; analyzes, troubleshoots and tracks the nature and resolution of problems.
Additional information:
Occasional travel may required.
Occasional overtime hours may be required.
Certifications are helpful.


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