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# MosaiQ Field Application Specialist - Remote in Newtown

- **Company:** Energy Jobline
- **Location:** Newtown, CT, United States
- **Contract:** Permanent contract
- **Skills:** Iq/oq/pq, MOSAIQ Oncology Management System
- **Published:** August 9, 2026
- **Apply:** https://www.energyjobline.com/job/mosaiq-field-application-specialist-remote-newtown-31412964

## About the Role

The position requires working knowledge and experience in the area of immunohematology and infectious disease testing in a blood bank or donor center setting. The position also requires technical expertise in diagnostic instrument operation, training, applications troubleshooting, and a working knowledge of project management principles. The Specialist must also be able to support sales activities.

The position requires both domestic and international travel up to 80% of the year. Knowledge of French, German or Spanish is a plus.

## Description

The main responsibilities will include:

 - Providing support to customers.

 - Resolving level 1 customer questions involving Quotient MosaiQ solutions.

 - Assisting cross functional teams with level 2 inquiries.

 - Providing onsite solutions regarding testing in a customer environment.

 - Assisting cross functional teams to conduct investigations on reagents/microarray lots sent by customers for re-testing/confirmation.

 - Responding to customer inquiries in a timely manner via CRM software.

 - Documenting rationale behind complaint resolution or analysis and register in the Complaint Management history file.

 - Participating in the determination of root cause and possible solutions for customer complaints. Work with the Regulatory Affairs team to document investigations using the appropriate forms.

 - Assisting with the compilation of customer and technical application training material.

 - Assisting with the onsite installation, commissioning and IQOQ of the MosaiQ system.

 - Assisting the customer with their Performance Qualification process.

 - Participating in the creation of communication to customers in the scope of applicable Field Safety Correction Actions or Field Safety Notices.

 - Conducting onsite customer training on the instrumentation, software or reagent products and/or applications.

 - Training of basic and advanced users of the MosaiQ system both onsite and in a classroom setting.

 - Assisting the Technical Support team to formulate strategy and customer satisfaction programs.

 - Conducting all duties in compliance with Good Manufacturing Practice, Good Documentation Practice and appropriate regulatory requirements.

 - Other duties as assigned by the specialist's supervisor/manager.


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