> Markdown version of [/jobs/ext/200833-it-helpdesk-support-tier-i-on-site](https://www.wearedevelopers.com/jobs/ext/200833-it-helpdesk-support-tier-i-on-site). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # IT Helpdesk Support - Tier I (On-Site) - **Company:** Wilshire Law Firm - **Location:** Los Angeles, CA, United States - **Experience:** Starter - **Salary:** $49,920.0 - $58,240.0 - **Contract:** Permanent contract - **Skills:** Microsoft Windows, Issue Tracking Systems, Network Architecture, Microsoft InTune, Information Technology, Laptops - **Published:** May 15, 2026 - **Apply:** https://www.indeed.com/viewjob?jk=00cd9b3cd4d0fc92 ## About the Role Do you have experience in Windows?, Do you have a Bachelor's degree?, This award-winning, rapidly growing law firm is seeking an enthusiastic, highly motivated, and driven Help Desk Specialist to support our IT Department. This role offers hands-on experience in a fast-paced professional services environment and the opportunity to grow within a collaborative IT team., * 1-3 years experience in IT Helpdesk Support or a similar role is strongly preferred * Bachelor's degree in IT, Computer Science, or a related field * Ability to perform effectively in a fast-paced, high-pressure environment * Strong attention to detail and organizational skills * Team-oriented mindset with a positive, professional attitude * Eagerness to learn, while also able to work independently when needed * Ability to work on-site, Monday through Friday in our DTLA office ## Description You will work side by side on a team of dynamic, collaborative, and client-focused professionals who are committed to delivering on our founding core values: Excellence, Teamwork, and Integrity., * Provide day-to-day technical support for users and systems, including Windows desktops/laptops, Microsoft 365, Intune device management, network infrastructure, video conferencing, Universal Print solutions, and PDF workflows. * Monitor and promptly respond to incoming IT support tickets, aiming for a response within the IT department's SLAs. * Set up, configure, and maintain laptops, monitors, and peripheral equipment for new and existing users. * Assist with user onboarding/offboarding, including system access and equipment setup. * Troubleshoot common issues such as performance problems, login/password issues, printer connectivity, email delivery failures, account lockouts, and meeting connection/audio/video issues. * Escalate unresolved or high-impact issues to senior IT staff or vendors, documenting troubleshooting steps and escalation rationale. * Maintain accurate inventory of IT equipment, software, and user licenses. * Ensure systems remain operational and provide support during outages. * Document all support activities, resolutions, and communications in the ticketing system. * Deliver excellent customer service to our users, and create a welcoming and positive experience for every interaction * Foster a friendly, approachable, and team-oriented environment-bringing positive energy to the workplace and building trust with colleagues and end users. ## Related Videos - [Fake or News: Translating Dog Barks, Notepad Gets an Upgrade and Michelin-Star Robots - Paul Tregoing](https://www.wearedevelopers.com/videos/1802-fake-or-news-translating-dog-barks-notepad-gets-an-upgrade-and-michelin-star-robots-paul-tregoing) - [Agentic employees in world's most downloaded FinTech app](https://www.wearedevelopers.com/videos/100123-agentic-employees-in-world-s-most-downloaded-fintech-app) - [How Lufthansa Industry Solutions is preparing for the Quantum Age! ](https://www.wearedevelopers.com/videos/1443-how-lufthansa-industry-solutions-is-preparing-for-the-quantum-age) - [Synthetic Insiders: The New AI Risk to Your Org](https://www.wearedevelopers.com/videos/100057-synthetic-insiders-the-new-ai-risk-to-your-org) - [WeAreDevelopers LIVE - Smoover - Who's Best at DevRel?](https://www.wearedevelopers.com/videos/1901-wearedevelopers-live-smoover-who-s-best-at-devrel) - [The Developer Workstation Blind Spot: Why Your Security Stack Can't See What Matters Most](https://www.wearedevelopers.com/videos/100254-the-developer-workstation-blind-spot-why-your-security-stack-can-t-see-what-matters-most) ## Related Articles - [How should you format your IT resume?](https://www.wearedevelopers.com/magazine/68-how-should-you-format-your-it-resume) - [Best Companies to work for in London: Top 25 Companies in 2023](https://www.wearedevelopers.com/magazine/187-best-companies-to-work-for-in-london-top-25-companies-in-2023) - [Finding IT & Technology English-speaking Jobs in Germany ](https://www.wearedevelopers.com/magazine/446-finding-it-technology-english-speaking-jobs-in-germany) - [IT Salaries in UK](https://www.wearedevelopers.com/magazine/288-it-salaries-in-uk) - [The Most Popular IT Jobs on the Market](https://www.wearedevelopers.com/magazine/376-the-most-popular-it-jobs-on-the-market) - [System change: restart as developer?](https://www.wearedevelopers.com/magazine/39-system-change-restart-as-developer)