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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Software Support Specialist - **Company:** Group Llc - **Location:** Indianapolis, IN, United States - **Experience:** Experienced - **Contract:** Permanent contract - **Skills:** Information Sciences, Microsoft Office, Microsoft SharePoint, Software Troubleshooting, Information Technology, Powerapps - **Published:** August 9, 2026 - **Apply:** https://www.wayup.com/i-j-Software-Support-Specialist-Group-CBS-636709025719758/ ## About the Role + Must be organized and have excellent attention to detail. + Excellent analytical, logical thinking, and problem-solving skills. + Excellent verbal and written communication skills. + Ability to work in a fast-paced environment and adapt to change. + Ability to multitask, prioritize and well independently. + Proficient with, or able to quickly become proficient with, a range of general and specialized applications, software, languages, and hardware used in within the organization and this industry. + Proficient with Microsoft Office Suite, Office 365, SharePoint, Power Platform, Power Apps Development, or related software. Work Environment: + Must be willing to relocate within 60 miles of Premier Power Maintenance's Corporate office in Indianapolis, IN. + Corporate business hours are Monday-Friday, 7:30am-4:30pm, but depending on the scope of work hours outside of regular business hours may be required. + Must be willing to take calls and travel outside the scope of normal business hours. Providing IT support to all offices is a key component of this position. + Education and Work Experience: + Bachelor's degree in Computer or Information Science-related field is recommended. + At least three years of related experience required. + Experience with application of information technology in a field service business preferred. + Must be able to pass a pre-employment criminal background check, education verification, motor vehicle report, an approved hair and urine drug screen, as well as periodic, unannounced random testing. + Must have a valid driver's license. + Must be able to lift and maneuver at least 25 lbs. + Prolonged periods of sitting/ standing at a desk. ## Description Job Summary: The Software Support Specialist will install, maintain, and troubleshoot software unique to the field service business used by all of Group CBS entities' field technicians and will serve as a liaison with our Managed IT provider., + Provides technical support and training to company team members and troubleshoot technical problems related to software with a focus on field service test equipment and company cell phones + Manages specialized test equipment software licenses and versions, and performs software update vetting and applicability + Manages the PowerDB program and create requested forms + Install specialized test equipment software on computers and test the setup by connection to the test equipment + Manages the intracompany SharePoint site by keeping it updated and adding content + Provides assistance with onsite and in the field hardware issues + Provides liaison support with the company's Managed IT provider who manages all IT components besides the test equipment software + Provides assistance to our Managed IT provider with onboarding new computers + Performs other related duties as assigned ## Related Videos - [Navigating the Corporate Jungle: Life as a Developer in a large Company](https://www.wearedevelopers.com/videos/621-navigating-the-corporate-jungle-life-as-a-developer-in-a-large-company) - [Resolving technical debts in software architecture](https://www.wearedevelopers.com/videos/1680-resolving-technical-debts-in-software-architecture) - [Systems Thinking for Performance: How to Diagnose and Fix Slow Systems without Guessing](https://www.wearedevelopers.com/videos/2103-systems-thinking-for-performance-how-to-diagnose-and-fix-slow-systems-without-guessing) - [Demystifying Crypto & Web3: A Technical Journey Through 15 Years of Innovation](https://www.wearedevelopers.com/videos/1516-demystifying-crypto-web3-a-technical-journey-through-15-years-of-innovation) - [Excellent Software Testing](https://www.wearedevelopers.com/videos/87-excellent-software-testing) - [Unlocking the potential of Digital & IT at Vodafone](https://www.wearedevelopers.com/videos/602-unlocking-the-potential-of-digital-it-at-vodafone) ## Related Articles - [The Most Popular IT Jobs on the Market](https://www.wearedevelopers.com/magazine/376-the-most-popular-it-jobs-on-the-market) - [Top-Paying Tech Jobs (with Salaries)](https://www.wearedevelopers.com/magazine/372-top-paying-tech-jobs-with-salaries) - [Best Paying Jobs in Technology](https://www.wearedevelopers.com/magazine/256-best-paying-jobs-in-technology) - [Fully Remote Software Engineer Jobs](https://www.wearedevelopers.com/magazine/447-fully-remote-software-engineer-jobs) - [A Guide to Green Tech and Green IT Careers](https://www.wearedevelopers.com/magazine/374-a-guide-to-green-tech-and-green-it-careers) - [System change: restart as developer?](https://www.wearedevelopers.com/magazine/39-system-change-restart-as-developer)